The cause of the hours of KPN telephone disruption on Monday is not yet known. The 112 emergency number was not available for hours from around 4 p.m. due to a failure at KPN. Minister of Security and Justice Ferdinand Grapperhaus wants to be sure that it will not go wrong again and would like an explanation from the KPN top.
The fault was rectified around 7.15 pm. "The cause is not yet known," a KPN spokesperson said on Monday evening in a response. "First of all: this should not have happened."
The spokesperson said that the emergency number was hosted by KPN on behalf of the Ministry of Security and Justice. "There are safety nets, so how this could have happened is still unclear. That must all be reflected in the evaluation."
The Ministry was not immediately available for comment on Monday evening. The police also say they are investigating. "The alternative emergency number will continue to be used for the time being."
Emergency reports via social media
As a result of the disruption, municipalities and hospitals, for example, were also not available by telephone. In the first instance, local emergency services massively shared their 06 numbers on social media. Shortly thereafter, two national alternative emergency numbers were established.
To guarantee safety, all agents in service were sent to the street during the outage. The Marechaussee personnel were also visibly present for emergency assistance at airports and military complexes.
In addition, local replacement telephone numbers were distributed via NL-Alert in some regions. An incorrect telephone number was accidentally transmitted. The police number for WhatsApp turned out to be the WhatsApp tip line of De Telegraaf .
Due to the outage KPN customers could not make or receive phone calls. For some people, turning off and on the 4G connection turned out to be the solution for calling again.
The fault is over. 112 and 0900 8844 can be reached again.Avatar
Last national outage of 112 was in 2012
The last national outage of the 112 emergency number was in 2012. Then two people died of a heart attack when 112 was temporarily unavailable.
In 2012, the disruptions revealed that the police had known about the problems with the telephone line for some time. Many measures were taken at the time to prevent a recurrence. The then Minister of Security and Justice, Ivo Opstelten, already warned that new problems with the emergency number cannot be excluded.
An emergency system was available in that year, but it was not used at the time because the police thought that the problems could be resolved quickly.
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