[Explanation] On March 1, the "All Elements of Barrier-Free Facilities and Service Guarantee Exercise" was held in the public area of Beijing Olympic Park.
Eight wheelchair "spectators" from Asian Games Village and Datun Street in Chaoyang District experienced barrier-free facilities such as special security check area, barrier-free shuttle bus, and barrier-free public sales point shopping.
[Explanation] The reporter saw that the special security check area was checked quickly, the volunteers next to the barrier-free shuttle bus were skilled in their actions, and the barrier-free public sales points also specially set up low sales desks, which can be easily viewed even in wheelchairs to the displayed goods.
[Concurrent] Li Chunxia, a wheelchair "audience", Datun Street, Chaoyang District, Beijing
The security check process is also very smooth, and the security check methods of the security check staff are also very gentle and acceptable.
The (barrier-free shuttle bus) is very soothing and stable to sit up, and it is also very convenient and fast. It can go to various places and reduce the waste of time.
(Barrier-free public sales point) The service staff introduced me very carefully, recommended a variety of drinks to me, and was very considerate. There were hot and cold drinks for me to choose from, which was really good.
[Explanation] The volunteers at the scene have a friendly attitude and skillful service skills.
According to He Minghao, the barrier-free assistant of the public area operation team, the volunteers prepared to serve the disabled in various ways.
[Concurrent] He Minghao, Accessibility Assistant of the Public Area Operation Team
Our manager will tell us some disabled people (stories) through some PPT and some cases, let us first have sympathy and empathy for the disabled, and think about their position in a transposed way.
Then there are some actual combat drills. For example, we will go to the field to inspect some equipment and learn how to use it.
[Explanation] He Minghao said that serving the disabled should be heart-to-heart, and at the same time, "observe words and expressions".
[Concurrent] He Minghao, Accessibility Assistant of the Public Area Operation Team
I think serving people with disabilities needs to consider their feelings and ask them if they really need help, because people with disabilities are actually normal people like us, so we should ask them if they need help.
We (also) need to be able to observe his words and expressions, and be able to observe his eyes and movements well to judge whether he needs help.
[Explanation] Kong Yingying, the Paralympic integration manager of the public area operation team, said that she will continue to strengthen the training of event service volunteers in terms of service skills, norms and language.
[Concurrent] Kong Yingying, Paralympic Integration Manager of Public Area Operation Team
In response to today's drills, we now asked the audience members who participated in the drills, and they generally reflected that our barrier-free facilities are relatively complete and relatively safe.
We will also strengthen the training of volunteers who serve the event to ensure that we can provide them with a meticulous and thoughtful service during the process of watching the game.
Dong Zeyu reports from Beijing
Responsible editor: [Fang Jialiang]