Frequent complaints, the Beijing Sports Bureau has issued risk warnings on prepaid consumption

　　Chinanews.com, Beijing, December 28. The Beijing Municipal Bureau of Sports issued an announcement a few days ago, in response to the recent prepaid consumption complaints of various sports service products in the sports industry that use "pay first, consume later", and provide risk warnings and suggestions to consumers Consumers should carefully choose sports service providers before consumption, carefully sign written transaction contracts, avoid purchasing large-amount and long-term prepaid consumer products, and insist on obtaining transaction vouchers and invoices.

Screenshot of the announcement page of the Beijing Municipal Sports Bureau website

　　The

full text of the announcement of the

Beijing Municipal Bureau

is as follows:

　　According to relevant monitoring information, complaints about prepaid consumption in the sports industry in this city have been frequent and frequent recently.

In order to protect the legitimate rights and interests of sports consumers and create a good consumption environment, the following risk reminders are hereby made:

　　1. Prepaid consumption risks increase.

The prepaid consumer products referred to in this tip include various prepaid sports fitness membership cards (annual, quarterly, monthly, etc.), personal education, sports training, fitness courses, etc., which generally refers to the use of "pay first, spend later" Of various sports service products.

Affected by the epidemic, the recent fitness industry mergers and withdrawals have become prominent, and the risk of prepaid consumption has increased. Sports consumers are requested to be more vigilant.

　　2. The information of the operating entity should be carefully verified.

Before paying for transactions, it is necessary to carefully confirm the qualifications of the business entity, pay attention to verifying the legality of the business license and license, and whether the business address is consistent with the registered address of the business license, etc.

Carefully check whether the invoice issued by the office is consistent with the unit name on the business license.

It is recommended to choose a sports business entity with complete licenses, filed by the competent authority, good social credit, comfortable fitness environment, and good business conditions.

　　3. The sports service provider should be carefully selected.

For fitness venues that fail to obtain legal business qualifications, or are small in scale, poor in environment, poor in operation and management, opened for a short time, or the lease period of the business premises is approaching, there are risks such as suspension of business (closed business), withdrawal of stores, etc. Merchants and consumers must choose carefully to avoid consumption disputes.

　　4. Written transaction contracts should be signed carefully.

Consumers should enhance their self-protection awareness when applying for cards, and should not just rely on verbal promises.

During the transaction, a written transaction contract should be carefully signed to provide a legal basis for subsequent rights protection, and the following should be focused on: "transaction cooling-off period", prepaid card use and card refund methods, registered cards should also include loss reporting and transfer methods; clear fees Standards and service standards; consumer rights and obligations; dispute resolution principles and liability for breach of contract, etc.

Avoid transactions or signing transaction contracts with individuals who provide fitness services.

　　5. Avoid purchasing large-amount, long-term prepaid consumer products.

The greater the amount of prepaid consumption and the longer the consumption cycle, the greater the risk of consumption.

Consumers should abide by the basic laws of the market when applying for a card, firmly believe that "the sky will not lose pie," and they should maintain rational consumption.

It is recommended that the amount of each prepaid transaction does not exceed 3,000 yuan, so as to avoid major economic losses due to disputes.

Advocate the purchase of relevant insurance products to avoid risks.

　　6. You should insist on obtaining transaction vouchers and invoices.

In order to protect the rights and interests of consumers, we must insist on asking for formal invoices when prepaid transactions, and keep them properly.

Once consumer disputes occur, it is convenient for judicial appeals and rights protection.

　　7. Dispute and complaint handling.

After a prepaid card consumption dispute occurs, consumers can resolve the dispute according to the dispute resolution method agreed in the transaction contract (agreement), or seek help from consumer protection organizations in accordance with the Consumer Protection Law.

Or take contract arbitration or judicial litigation to resolve.

If the operator has closed the door or cannot be contacted, and its behavior is suspected of malicious infringement of the property of others, consumers should report the case to the public security department for handling.

　　"One place is untrustworthy and everywhere is restricted" has become the basic mode of modern social management.

Untrustworthy fraud will inevitably be incompatible with the times and will surely lose the entire market.

Therefore, it is advocated that the main body of sports operation in the city should respect the market, abide by market laws, cherish development opportunities, adhere to integrity management, jointly maintain a good market order, and win the market with quality services.

In addition, we propose to actively try diversified marketing methods such as "annual membership, monthly payment" to reduce consumption risks and increase customer stickiness.

(Finish)