Japan Post Insurance Improper Sales Interim Report of Internal Survey To Today's Publication September 30th 4:11

Japan Post Group will publish an interim report of the detailed internal investigation on the 30th due to inappropriate sales of Japan Post Insurance. Many contracts are suspected of violating laws and internal regulations, and severe criticism over insurance business is likely to be renewed.

With regard to insurance at Japan Post Insurance, many cases were found in which customers were unable to enter new insurance when they switched from an old contract to a new contract, leaving them uninsured. Of the five-year new contracts up to the fiscal year, we have been conducting detailed internal investigations over the telephone and face-to-face for about 183,000 customers who may have suffered a disadvantage.

On the 30th, President Masatoshi Nagato of Japan Post will hold a press conference and publish an interim report.

According to the parties concerned, in the investigation until the middle of this month, more than 4000 cases of suspected violations of laws and regulations such as giving false explanations to customers and violations of internal regulations such as not properly explaining the contents of contracts have occurred. about it.

Subsequent investigations may increase the number of cases of inappropriate sales, and it is likely that severe criticism over insurance sales will be reintroduced.

The Japan Post Group plans to finish its final survey by the end of this year, and until then, will continue to refrain from insurance sales activities.