Relieve the difficulty with "planned suspension" ... Recommenced operation at the scheduled time September 9th 19:09
This “planned suspension” highlights the difficulty of resuming operation at the scheduled time announced by the railway companies.
JR East originally planned to resume operation at 8:00 am, but the typhoon winds were slower than expected, and it took time to confirm safety, and damage to railway facilities and other facilities caused damage by typhoons. It means that the time for resuming operation has been delayed on many routes.
Of these, on the Yamanote Line, a fallen tree was confirmed between Shinagawa Station and Osaki Station, and removal work was necessary, so the operation resumption time was changed to around 9:00 am. However, it was not in time yet, and the actual operation resumed about 10:15 am, two hours later than originally scheduled. And on many routes, it took a full morning to resume operation.
In addition, Keio Electric Railway resumed operation at about 8:30 am on the Keio Line, but the Keio Inokashira Line was found to have fallen on the track, so the operation resumed at 1 pm It was too much.
Railway companies said, “Some typhoon damages such as fallen trees are unpredictable. The time for resuming operation that is announced in advance is only scheduled. I want you to check. "
Country “Providing information early if planned suspension”
Regarding the “planned suspension” that determines the suspension of trains in advance, the government is requesting early transmission of information to railway companies.
Railroad companies implemented “planned suspension” in the Tokyo metropolitan area as the typhoon approached in September of last year, but there are many ways to provide information such as people who could not come home without knowing the suspension information. It became an issue.
In response to this request, the Ministry of Land, Infrastructure, Transport and Tourism requested that railway companies create a “timeline” that summarizes the timing of publicizing information, as well as the planned outages and implementation times. I was asking to provide as much information as possible using SNS and apps.
Looking at the “planned suspension” of the railway companies this time, JR East, which has the most routes in the Tokyo metropolitan area, started operation from the first train on the 9th at noon on the 8th. It was announced that there is "possibility". And at 4:30 pm, we announced the “planned suspension” from the first train on the 9th to 8:00 am.
On the other hand, most private railway companies announced the possibility of “planned suspension” from the first day of the 9th on the homepage, Twitter, and dedicated applications.
The Railway Service Policy Office, Ministry of Land, Infrastructure, Transport and Tourism, said, “This planned suspension has been actively communicated by SNS, etc. as soon as possible from the“ possibility ”stage of planned suspension for both private railway companies including JR. “There are few users who didn't know any information about suspension, and I think they have made a lot of progress compared to last year. It is necessary to conduct further detailed analysis and consider sending information close to the users.” I am commenting.
Even if it resumes ... Passenger concentration
According to JR East, the Yamanote Line resumed operation at around 10:15 am, but there are only two garages on the Yamanote Line, Ikebukuro Station and Osaki Station, and the number of trains that can be taken from the garage is limited. Therefore, the service had to start with a significantly smaller number than usual.
On the other hand, there were so many people at each station that they had to limit the entrance to the station. In addition, it took a lot of time to get on and off the train because a lot of people packed up all at once, and the schedule was greatly disturbed. Returning to the normal number of trains, the normal schedule was that the user was calm and it was too late at 2:30 pm.
“I ’m going to work in this situation?”
On the other hand, on the Internet, as the railway companies continued to wait for each other, there were many complaints from those who went to work.
Twitter said, “I just wanted to say,“ I ’m sorry. ” The bad customs of Japan like that. For those who really have to go to work, those who take a break should refrain from going out. "
There were also a series of posts criticizing the company's response, saying, “The boss advised me to stay at the hotel in time for the morning meeting,” or “Employee volunteers got out of the car and joined the company.” Each post has been retweeted by more than 40,000.
There was also a post criticizing the company's response that did not give clear instructions to employees about going to work, such as "If there is no communication, it would be misunderstood that it is normal to go to work."
On the other hand, in JR East, the time for resuming operation, which was originally set at 8:00 am, was shifted on many routes, but it was cool to say “Let's go to work slowly because not all trains suddenly start at 8:00”. Some posts encouraged action.
The companies that responded
“Planned suspension” announced by JR and private railway companies one after another last night.
Some companies took measures such as encouraging employees to work from home to ensure safety.
Calbee, a major confectionery maker with headquarters in Chiyoda-ku, Tokyo, all employees working at headquarters and branch offices in the Tokyo metropolitan area last night after the railway companies announced “planned suspension” I sent an email to
The e-mail recommends working at home depending on the situation of transportation, or actively utilizing paid leave, and if you must work, you will be safe. I do not want to go to work.
A female employee who went to work after 11:00 am said, “I was glad that I was able to work at a time when the station was not crowded.”
Hirokazu Tanaka, General Manager of the Calbee Public Relations Department, said, “Because we could expect a disruption of transportation at the stage of yesterday, we encouraged employees to work from home to ensure safety. Many employees were unable to work today, but usually I am promoting work styles tailored to the circumstances of my life, so there is no major obstacle to my work. "
Some companies have established rules for employee attendance in preparation for disasters such as typhoons. Open Tone, a software affiliate in Chiyoda-ku, Tokyo, has switched to working from home without permission from the supervisor if a weather warning is issued to the employee's home or local government on the commuting route for about three years. It means that you admit.
Employees who are raising children or providing nursing care are actively using the work-from-home system on a daily basis, so that they are able to respond to work from home by lending laptops to all employees. is.
In this typhoon, because many railroads stopped driving, only about 5 out of about 50 employees were able to work, but most employees worked at home and trouble occurred at this time. That is not.
Expert “Planned suspension and dissemination” “Working time review”
Regarding this planned suspension, Professor Seiji Abe of the Faculty of Social Safety, Kansai University, who is familiar with transportation policies, said, “The establishment of the planned suspension will reduce social disruption and ensure the safety of railways. It ’s better to do it. ”
On that point, the resumption of resumption of operation was delayed. “Since nature is the other party, I think it would be better for the railway company to announce it on a schedule for resumption that avoids the peak time and has some margins. The company has come to the time to consider how to respond to employees as the planned suspension of service is widespread, such as having time to go to work. "