"We have simplified the return of funds for the reverse logistics of defective goods: now the money will be returned automatically. ... You no longer need to contact the support service to issue a refund for the return delivery service of an order with a defect, "RIA Novosti quotes the company's message.
It is noted that if the buyer received a defective product or the wrong thing was delivered by mistake, it should be returned to the manager of the pick-up point or courier, pointing out the defect.
Earlier, Wildberries CEO Tatyana Bakalchuk said during the Eurasian Economic Forum that the Russian marketplace is fighting not with honest buyers, but with shopaholics, with the practice of paid return of goods.
According to her, the marketplace does not require funds for the return of low-quality goods.
It was also reported that the Wildberries security service revealed illegal ways to promote on the site using external services. According to preliminary data, the damage to the company is approximately 650 million rubles.