As Osaulenko emphasized, to date, the rules of action in such a situation have been legally prescribed.

First of all, customers of this company should determine their status, he explained.

"There are two statuses: a tourist is the person who has concluded a contract with this company for the purchase of a complex tourist product. The second is the consumer of the service, this is the one who bought a separate service directly from this legal entity: separately bought air tickets or, for example, separately ordered a transfer with a visa. As for organized tourists, there is also a gradation: those who bought tours in Russia and those who bought tours abroad. Those who bought tours in Russia will have to contact the insurance company, because our financial responsibility in the field of domestic tourism is provided either by insurance or by a bank guarantee. This company had insurance, you need to contact the insurance company, as far as I remember, this is the ERV company, "the expert said.

Those who purchased a ticket abroad will have to contact the Association "Turpomoshch", which, after the publication on the website of the tour operator of the news about the termination of activities, should publish information about the beginning of the formation of the register no earlier than three days later.

"It will be approximately Tuesday, April 4. A list of necessary documents for the formation of a package of requirements will be published on the site, further along the procedure this package must be sent directly to the Association. I would like to draw your attention to the fact that the list of documents and their format are regulated by Russian legislation. Somewhere copies are possible, somewhere you need certified originals. Tourists need to look at this list. The time of collection of documents and the time of formation of the register according to the legislation is 90 working days, "the RT interlocutor concluded.

Earlier, as reported by RIA Novosti, one of the oldest tour operators in Russia "Solvex" announced the termination of activities.