Chinanews.com, March 13. According to the website of the Ministry of Education, in 2022, some parents of students, induced by promotional methods such as bundling sales and top-up gifts by off-campus training institutions, paid training fees over time and over the limit, bringing "coin money" The National Consumers Association has accepted nearly 70,000 complaints about education and training services, ranking third in the service category. In this regard, the Ministry of Education and the China Consumers Association urge and guide all localities to actively resolve and effectively protect parents. legal interest.
In order to effectively reduce consumer infringement incidents in the new semester, parents and students are reminded to treat off-campus training rationally, choose training institutions rationally, and pay training fees rationally.
(1) Choose training institutions rationally.
Some off-campus training institutions have not obtained the administrative license issued by the competent department, or carry out "one-on-one", "home-teacher", "high-end housekeeping" and other illegal training in the name of individuals. Big security risk.
In order to facilitate parents' inquiries, the Ministry of Education has launched a national comprehensive platform for the supervision and service of off-campus education and training. Parents can choose qualified off-campus training institutions through the "Parents of Off-campus Training" APP.
(2) Sign a standard service contract.
Before paying the training fees, the parents of the majority of students must sign the "Primary and Secondary School Students' Off-campus Training Service Contract (Model Text)" (2021 Revised Edition) formulated by the Ministry of Education and the State Administration for Market Regulation with off-campus training institutions. The terms of personnel and fees clearly stipulate the circumstances and methods of refunds, and at the same time obtain formal invoices and keep them properly.
(3) Reasonable payment of training fees.
Parents of students are requested not to pay for more than 3 months or 60 class hours when paying for training; for non-disciplinary training, pay no more than 5,000 yuan at a time to avoid refund disputes and the risk of "running away with money".
At the same time, we must be vigilant about inducing overtime and over-limit charges by means of "recharge gift" and other methods.
Pay attention to the safety of payment, and complete the training payment through the national off-campus education and training supervision and service comprehensive platform. Do not pay the training fee to any account other than the pre-fee fund supervision account by transfer or cash.
(4) Be vigilant against false propaganda by institutions.
In order to obtain the largest source of customers and the greatest benefits, some training institutions deliberately exaggerate the effects of training, training achievements, and the strength of practitioners.
It is recommended that parents and students "think twice before acting", and make a decision after on-site inspections of the training institution's school premises, workforce, operating conditions, facilities and equipment, etc.
In 2023, the Ministry of Education and the China Consumers Association will work with relevant departments to launch a special campaign for off-campus training "Safe Consumption" to further standardize the behavior of training fees, strengthen the supervision of off-campus training pre-fee funds, speed up the resolution of off-campus training consumption disputes, strengthen consumer education guidance, Seriously investigate and deal with subject-based "invisible variation" training, and effectively protect the legitimate rights and interests of students and parents.
At the same time, parents of students are asked to "keep their eyes open", raise awareness of consumer rights and consumer self-protection, consciously resist illegal training, supervise and report illegal training, and jointly create a safe, secure, and comfortable off-campus training consumption environment.