- The possibility of being replaced decreases the more active the victim has been in giving out personal information and codes or having initiated transactions himself, writes Nordea's press communicator David Henriksson.
The fraudster was very persuasive and sent details about his life that proved he was Kalle Moraeus, the woman's relatives write in a report to the General Claims Board.
After a period of contact, the fraudster said he was in financial trouble and needed the woman's help.
Needed to move money
"Kalle Moraeus" wrote that he would move his money from abroad to Sweden and that he needed money for the transport of valuables.
He sent over 70 emails pressing for more money.
In total, the transactions amounted to over one million kroner.
After the police report, one of several suspects was charged with a serious money laundering offense and sentenced to a suspended sentence and deportation.
The man must also pay around SEK 300,000 in damages to the woman.
Demanding the money back
After the first two transfers, Nordea called the woman to ask if she knew the people she sent money to.
The woman answered yes because she was under threat.
After this, Nordea did not hear back.
The woman states in the report that she feels betrayed by her bank and that it should have a better system to detect this type of fraud.
Her relatives are now demanding that the bank compensate the woman.
"Difficult to protect yourself"
David Henriksson writes to SVT Nyheter Västerbotten that Nordea always makes individual assessments when it comes to compensation in the event of fraud.
- Seen in a larger perspective, unfortunately social manipulation is a form of fraud that is increasing significantly.
Regardless of how strong our protections against various forms of data breaches are, it is difficult to protect yourself if you have given out personal codes to outsiders or sent money to the fraudster, he writes.
SVT has contacted Kalle Moraeus, who does not want to comment on the incident.
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This is how the frauds work - hear the financial inspector explain.
Photo: Annika Byrde / NTB / TT