Case management offices completed 114 cases by reconciliation
100% the rate of adjudication in family cases in Ras Al Khaimah last year
The Department of Family Tolerance uses the happiness break to hold reconciliation sessions.
From the source
Ahmed Al-Khateri: “The Department of Family Tolerance held 4,632 tolerance sessions to solve marital and family problems.”
picture
The head of Ras Al Khaimah Courts, Counselor Ahmed Muhammad Al Khatri, said that the Family Court completed 100% of the cases before it during the past year, explaining that the number of cases reached 930 cases, all of which were decided, so that the court records at the beginning of this year that it is free of any remaining family cases from last year.
He pointed out that the courts considered 619 preliminary cases and 311 appeal cases, and the case management offices were able to finalize 114 family cases with “reconciliation and amicable settlement” between the parties, stressing that these results would not have been achieved without the support of His Highness Sheikh Muhammad bin Saud Al Qasimi, Crown Prince of Ras Al Khaimah. Al-Khaima, the head of the Judicial Council, and his continuous follow-up and keenness to develop the judicial system, in order to reach the highest levels.
Al-Khatiri added that the Department of Family Tolerance held 4,632 tolerance sessions to solve marital and family problems, in the happiness break in the Family Court, 90% of which were held “remotely.” The department also recorded 1,623 cases of marital and family disputes, and family mentors succeeded in resolving 763 cases and ending them by agreement and reconciliation. , and 383 cases that failed to reconcile, and were referred to the judiciary, and 359 cases were preserved, in addition to the circulation of 118 cases for the purpose of reconciliation and reaching a solution that satisfies both parties, pointing out that the Tolerance Department includes nine family mentors, and provides family guidance services in the southern regions at the Customer Happiness Center in Isfni Valley area.He explained that the Family Court implemented a package of initiatives aimed at improving work performance, raising the efficiency of services provided to customers, reducing family disputes, raising the happiness rate of employees and customers, and enhancing the quality of life of the Ras Al Khaimah community, including the “Our Happiness in Our Vision” initiative launched by the Family Court to enhance family cohesion and reduce the percentage of Frequent family disputes and disputes that some families face regarding the implementation of the provisions of seeing fostered children, which contributed to addressing this type of issues and providing a suitable environment to preserve the children’s psyche, and completing the viewing process easily without any obstacles in a place that satisfies both parties, which is the headquarters of the Emirates Society for Social Development .
Al-Khatiri added that the initiative contributed to holding 1,208 vision meetings during the past year, and the number of beneficiaries from the initiative reached 66 boys and girls from 28 families.
He mentioned that the "family counseling" service provided 1,754 family consultations, by experienced and specialized consultants, whether by phone or personal attendance at the family court headquarters, which contributed to solving family problems and addressing marital disputes quickly and immediately, with complete privacy and confidentiality.
Al-Khatiri mentioned that the guideline for organizing some substantive and procedural rules in personal status matters has proven its effectiveness and success in setting up a specific work mechanism, clarity of procedures before litigants, and speedy completion of cases, as the benefit included employees, lawyers and community members, as the guide clarified all the rules and procedures related to family guidance. and personal status in a simplified and accessible way, thus becoming a guiding portal for the beneficiaries of the service.
20 thousand messages
The head of Ras Al Khaimah Courts, Counselor Ahmed Muhammad Al Khatri, stated that the Family Court dealt with more than 20,000 letters last year, which included inquiries and communication requests, opening family case files, following up on the status of requests, providing technical support, in addition to obtaining information on their transactions. And sending a copy of the completed transactions, and other services, as this service relies on artificial intelligence techniques, which is the automated response, which is represented in the arrival of a welcome message explaining a list of options, and after the customer sends the required selection number or inquiry, it is answered automatically, through texts Written, pictures or electronic links, and in the event that the customer chooses to speak to customer service, he will be answered by a work team specialized in the “WhatsApp” service.
Follow our latest local and sports news and the latest political and economic developments via Google news