Approved the results of the happiness of customers and employees 2022
Hamdan bin Mohammed: We work according to the vision of Mohammed bin Rashid to serve and make people happy
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His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, affirmed that the Dubai government works in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which aims to consolidate the foundations of happiness in society, It plans for the future according to the approach of excellence and leadership, to reach new levels of excellence in the development of government work.
This came during His Highness' approval of the results of the studies of the happiness of customers and employees of the Dubai government, which were presented by the Dubai Government Excellence Program of the General Secretariat of the Executive Council of the Emirate of Dubai, in the presence of the Secretary-General of the Executive Council, Chairman of the Dubai Government Excellence Program Abdullah Mohammed Al Basti, and the General Coordinator of the Dubai Government Excellence Program Dr. Hazaa Al Nuaimi. Fatima Al-Sayed, senior consultant in the program;
Dedicating His Highness's annual initiative to announce the results of studies of the happiness of customers and employees of the Dubai government on January 18 of each year, to upgrade the services provided to pioneering levels.
His Highness said: “A new distinction that establishes happiness for everyone who lives in Dubai, in accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in order to achieve the aspirations of citizens, residents and visitors. Dubai distinguishes energies harnessed to serve people, and their happiness will remain our ultimate goal. There is a tireless government team that works around the clock for the convenience of people and is not satisfied with leadership as an alternative.
His Highness added, "What has been achieved is not the end. Our goal is always to reach new peaks."
His Highness, the Crown Prince of Dubai, praised the advanced results of the studies, and the efforts of the government agencies that achieved the highest percentages in the results of the study of the customer happiness index, saying: “The results of the study of the Dubai government customer happiness index for the year 2022 were adopted, and I am happy with what the government agencies have achieved in Dubai, as the general rate of happiness reached Dubai government customers 86%.
His Highness congratulated the owners of the first positions, namely: the Mohammed bin Rashid Housing Corporation with a percentage of 97.4%, Dubai Chambers with a percentage of 97.0%, and the Dubai Corporation for Ambulance Services with a percentage of 94.4%.
His Highness also praised the efforts of government agencies that achieved the highest percentages in the results of the employee happiness index study, saying: “The results of the Dubai Government Employees Happiness Index Study for the year 2022 were also approved.. Proud of what government agencies have achieved in Dubai, as the general rate of happiness of Dubai government employees reached 88%. ».
His Highness congratulated the owners of the first positions, namely: the Mohammed Bin Rashid Housing Establishment with a percentage of 95.0%, the General Command of Dubai Police with a percentage of 94.6%, and the General Directorate of Residency and Foreigners Affairs - Dubai with a percentage of 94.2%.
His Highness, Chairman of the Executive Council of the Emirate of Dubai, valued the distinguished achievement of the Mohammed bin Rashid Housing Establishment, by obtaining first place in the results of both indicators. institution for this great achievement.
His Highness also directed government agencies to analyze and understand customer experiences to enhance proactive capabilities and immediate response to expectations, and work to continue efforts to develop services, to keep pace with customers' aspirations, and to continue to involve them, as they are a basic pillar for assessing the efficiency of services and upgrading standards of excellence in government work to the levels of global competition, so that Dubai remains. Always the number one in all fields.
His Highness directed the Dubai Government Excellence Program to set a target improvement rate for each entity that achieved a result lower than the general average of the Dubai government, in both the study of customer happiness and the study of employee happiness, while specifying a time period for each entity to achieve the target.
During the meeting, His Highness was briefed on the results of the happiness index for Dubai government customers, which the program has been studying for nearly two decades, as the index achieved advanced results compared to best practices at the global level. Housing has the highest rate of 97.4%.
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, was briefed on the results of the Dubai Government Employees Happiness Index study, which was reviewed by the Dubai Government Excellence Programme. For housing, the highest rate reached 95.0%.
• 86% is the general rate of happiness of Dubai government customers.
• 88% is the general rate of happiness of Dubai government employees.
Hamdan bin Mohammed:
• "We witnessed advanced results that translate Mohammed bin Rashid's vision to make Dubai the best in the world."
• "I directed all government agencies to continue working to raise the standards of excellence and leadership and to continue to involve customers."
• "Behind Dubai's excellence stands a government team that targets people's happiness and comfort and is not satisfied with leadership as an alternative."
• "I congratulate the Mohammed bin Rashid Housing Establishment and the work team for obtaining first place in the indicators of customer and employee happiness for the year 2022."
• «What has been achieved is not the end, our goal is always to reach new peaks».
Holders of the first positions in the results of the employee happiness index study
- Mohammed Bin Rashid Housing Establishment.
Dubai Police General Command.
The General Directorate of Residency and Foreigners Affairs in Dubai.
Holders of the first positions in the results of the customer happiness index study
- Mohammed Bin Rashid Housing Establishment.
Dubai rooms.
- Dubai Corporation for Ambulance Services.
Happiness index for Dubai government customers
The Dubai Government Excellence Program has been organizing a study to measure the happiness index of Dubai government customers since 2004, and the index has achieved steady positive growth, compared to best practices at the global level. The field of quality and excellence of services, and improving customer experience, with the continued integration of the results of the instantaneous happiness index for services provided through websites and smart applications, which is measured by the Dubai Digital Authority, in the results of the general index study of the happiness of Dubai government customers conducted by the program, which enhances the value of The index, and its contribution to improving the efforts of the Dubai government in achieving customer happiness through all service delivery channels.
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