Al-Marri: The studied efforts and proactive plans contributed to achieving a fundamental shift in the patterns of services

Dubai Residency: Completion of 62 million transactions within a year, including 80,000 golden residencies

During the third media council conference held by Dubai Residence at its headquarters in Dubai.

From the source

The General Directorate of Residency and Foreigners Affairs in Dubai revealed that it had completed 62 million 244 thousand and 253 transactions during the year 2022, of which 46 million 965 thousand and 715 entry and exit transactions through air, land and sea ports, including 80 thousand golden residences, and it also launched a visual communication service for communication. With customers, with the aim of inquiring about transactions, completing deficiencies and completing them, around the clock.

The administration stated during the third Media Council conference, which was held at its headquarters in Dubai, that it had succeeded in completing millions of transactions, and provided the highest standards of smart services to customers, in addition to winning a package of local and international awards and classifications, which enabled it to establish Dubai as one of the best global destinations that apply Best practices and experiences for customers.

The Department announced the launch of an innovative service, which is presented for the first time, which is the completion of transactions through visual communication with the Department employee, attaching missing documents directly through the service, and completing the transaction.

According to Dubai residency statistics, “it completed 62,244,253 transactions during the past year, including 46,965,715 entry and exit transactions through air, land and sea ports, and nine million, 852,218 entry permit transactions completed during 2022, and four million, 499,712.” Residency transactions, 40 thousand and 642 electronic passports, 37 thousand and 267 transactions of legal affairs and advice, in addition to other various transactions, compared to 37 million 384 thousand and 28 transactions during the year 2021.

She stated that the number of golden residence permits issued for all categories at the end of 2022 reached 79 thousand and 617 residence permits, compared to 47 thousand and 150 residence permits during the year 2021, and the customer happiness index increased to 96%, while the partner happiness index reached 100%, and the percentage of The implementation of operational plans is 99%, while the number of calls received by the call center “Amer” reached one million and 373 thousand and 268 calls during the year 2022.

The Director General of the General Directorate of Residency and Foreigners Affairs in Dubai, Lieutenant General Muhammad Ahmed Al-Marri, confirmed that the studied efforts and proactive plans of the General Administration contributed to achieving a quantum leap and a fundamental shift in the patterns of services provided by Dubai residence during the year 2022, pointing to moving forward in achieving excellence and leadership. Global, by achieving comprehensive sustainability in the work environment, in terms of empowering human capabilities and competencies, stimulating the launch of creative ideas, employing digital applications, and directing artificial intelligence and automation services provided by modern technology to maintain Dubai's position.

He added that the establishment of Dubai has maintained its upward trajectory steadily over the past year, as a result of proper planning, and achieved many awards, classification certificates, and local and international accreditations, as it obtained 18 institutional and individual memberships in return for its efforts and initiatives that made it a regional and global reference in the field of developing the business environment at an escalating pace. It is based on the concept of building on gains, explaining its continued efforts to achieve sustainable development goals that are consistent with the country's strategies and pioneering projects over the next 50 years.

Regarding the percentage of improvement in the main operations of the past year, the General Administration confirmed that it had reached 94.6%, compared to 100% in the digital transformation of entry permits and residence permits, and 82.2% in the rate of innovation readiness, while the percentages of employee happiness and institutional flexibility ranged between 93 and 100. %.

"Visual Communication Service" to complete transactions from anywhere in the world

Lieutenant Colonel Salem bin Ali, Director of the Customer Happiness Department at the General Directorate of Residency and Foreigners Affairs, said that the new visual communication service launched by the department aims to facilitate the completion of unfinished transactions, by providing a direct channel, linking the customer with the department employee, from anywhere in the world. The world, through which he submits inquiries about his treatment, and obtains the necessary answers, while allowing missing files to be completed directly through the communication service.

He added that the innovative visual communication service will operate around the clock, providing services to all customers from inside and outside the country, and comes within the administration's strategy to facilitate and facilitate customers, and in support of its smart services in communicating with customers from their homes and business headquarters.

He stated that the time to complete the transaction via the visual service will not exceed five minutes, as this period depends on the speed of the customer's response to the employee, and his submission of the required papers and documents.

He pointed out that the service is provided by entering the official website of the administration, and logging in, as well as the availability of a communication device with a front camera.

He indicated that the service will be implemented in its first phase during official working hours, while it will soon become available around the clock.

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