"Hospital outpatient and emergency department breaks 2 million" is better not to make a big fanfare

　　According to a report by Southern Metropolis Daily on December 26, recently, a hospital in Taizhou, Zhejiang Province hung up a happy announcement to celebrate the number of emergency services exceeding 2 million, causing netizens to question.

The relevant person in charge responded that the intention of the good news was to highlight the improvement of the hospital's reception capacity, but it was misinterpreted.

　　The hospital involved obviously did not expect that the hanging of the good news would cause adverse reactions.

Because in the hospital's view, the original intention of the good news is to inform the public of the improvement of the hospital's reception capacity, thinking that there is nothing wrong with it.

However, netizens have another interpretation of this happy news.

　　Did the netizens misread the hospital's true intentions, or did the hospital's actions touch the bottom line of netizens' psychology?

　　Objectively speaking, the improvement of hospital service reception capacity is a good thing for patients.

Especially at the moment, due to the significant increase in fever patients, it is a severe test for the reception capacity of hospitals at all levels.

With the improvement of the hospital's reception capacity, patients are expected to receive timely treatment, which seems to be a good thing.

But the public showed disgust towards this good news. The reason is that, first of all, the hospital ignored its own special role.

"I hope that people in the world are free from disease, so why not put medicine on the shelf to make dust." This couplet in the pharmacy highly condenses the attitude of ancient doctors towards medical care and doctors and patients.

But now some hospitals regard serving more patients as an honor, which is more or less unacceptable to netizens.

　　Secondly, it seems to be showing off the patient's suffering as an achievement.

In the eyes of the hospital, the breakthrough in the number of outpatient and emergency services is the best proof of its service ability and development achievements.

However, if the performance indicators within this industry are enlarged, in the eyes of patients, it is a lack of empathy and it is to sprinkle salt on the wounds of patients.

　　Furthermore, the hospital's self-praise is easily disgusting.

In recent years, many hospitals have made certain achievements in development, but the public prefers that such achievements be objectively evaluated by patients.

Under the melon field, the self-praise of the hospital can easily make people feel rebellious.

As far as the hospital is concerned, patients have a steelyard in their minds about their service capabilities and attitudes. By self-proclaiming that the number of emergency service visits has exceeded 2 million, they can show the performance of the hospital, and hope to gain benefits in terms of business evaluation and hospital assessment. Patients It may not be recognized, and netizens may not agree.

　　As a non-profit organization, the public does not want to see how many people the hospital serves or how much money it makes as its main business objectives.

Although it is an objective fact that hospital services have set new records in some aspects, from the perspective of patients, it is better not to publicize such records with great fanfare.

　　Furthermore, what should hospitals at all levels, especially public hospitals, pursue?

This issue is not only worthy of consideration by hospital decision-makers, but also worthy of reflection by all parties in society.

(Worker's Daily Author: Harvest)