China News Service, November 18. According to the official Weibo news of the Ministry of Culture and Tourism, the Ministry of Culture and Tourism issued the "Guidelines for the Prevention and Control of the New Coronary Pneumonia Epidemic of Travel Agencies (Fifth Edition)" on the 18th, which clearly stated that travel agencies will not organize groups to travel to high-risk Tourism in high-risk areas will not be undertaken, and tourists from high-risk areas will not be organized to travel; the number of groups should be reasonably determined, and small-scale tourism groups should be advocated.

  According to reports, in order to implement the decision-making and deployment of the Party Central Committee and the State Council, and do a good job in the prevention and control of the travel agency's epidemic situation, in accordance with the "Notice on Further Optimizing the Prevention and Control Measures of the New Coronary Pneumonia Epidemic" by the Comprehensive Group of the Joint Prevention and Control Mechanism of the State Council (Joint Prevention and Control Mechanism Zongfa [2022] No. 101) and "Notice of the Ministry of Culture and Tourism on Further Optimizing the Prevention and Control Measures of the New Coronary Pneumonia Epidemic to Scientifically and Accurately Prevent and Control the Culture and Tourism Industry" (Cultural Tourism Power Generation [2022] 279 No.) requirements, this guideline has been revised and formed on the basis of the "Guidelines for the Prevention and Control of the New Coronary Pneumonia Epidemic of Travel Agencies (Fourth Edition)".

1. General principles

  (1) Adhere to normal prevention and control.

Local cultural and tourism administrative departments should follow the principle of territoriality, tighten the string of epidemic prevention and control at all times, resolutely overcome paralyzed thinking, war weariness, fluke mentality, and slack mentality, and combine the characteristics of group tourism with wide coverage, high mobility, and long chains. , Strengthen the management of key links, and do a good job in the prevention and control of the travel agency's epidemic situation as carefully as before.

In accordance with the principle of "who organizes, who manages, who is responsible", consolidate the main responsibility of the enterprise, implement the responsibility for prevention and control to specific departments and individuals, and do a good job in tourist attraction, organization, reception and other links in a strict and strict manner. Epidemic prevention and control work.

  (2) Adhere to precise prevention and control.

In accordance with the requirements of preventing the epidemic, stabilizing the economy, and ensuring safe development, effectively coordinate epidemic prevention and control with economic and social development, and further improve the scientificity and precision of travel agency epidemic prevention and control.

According to the latest management measures for the delineation of risk areas, inter-provincial tourism operations will no longer be managed in conjunction with risk areas.

It is necessary to adhere to the organic combination of normalized and precise prevention and control and local emergency response. In principle, we should not implement "one size fits all" for the entire industry, and we must not "overweight each level". influences.

2. Pre-departure management

  (3) Strengthen risk research and judgment.

Travel agencies should conduct safety risk assessments on tourism products, select suppliers and partners with corresponding qualifications and meet local epidemic prevention and control requirements, confirm epidemic prevention requirements, clarify the rights and responsibilities of all parties, and meet safety conditions.

It is necessary to strengthen communication, keep abreast of the risk levels of tourist destinations and tourist sources, and the epidemic prevention and control situation of health departments, and do a good job in route design, product docking, and reservations.

Do not organize groups to travel to high-risk areas, do not undertake high-risk area tour groups, and do not organize high-risk area tourists to travel.

When the relevant area is listed as a high-risk area for the epidemic, the tour group that has not departed must immediately cancel or change the travel itinerary.

The organizing agency and the local agency should clarify the relevant responsibilities of both parties for epidemic prevention and control, strengthen cooperation and cooperation, realize information sharing, and ensure the smooth, orderly, and safe group travel.

  (4) Control the scale of the group.

Travel agencies must strictly implement the prevention and control requirements of various places, and release epidemic prevention requirements for products such as the number of groups in advance based on their own operating capabilities and the reception capabilities of suppliers and partners, reasonably determine the number of groups, and advocate small-scale travel groups.

It is necessary to strengthen data analysis, scientifically arrange group travel routes, scale and travel time, and carry out tourism activities in different time periods, batches and regions to avoid tourists gathering.

  (5) Equipped with protective equipment.

Travel agencies should be equipped with a sufficient number of disposable medical masks, medical surgical masks or masks of higher protection level, temperature detection equipment, hand sanitizer, disposable gloves, disinfection supplies and other protective equipment to provide drivers, tour guides and tourists with necessary protection.

Store and use disinfection items correctly, keep them away from fire and power sources, do not mix them, check them regularly and replace them in time.

It is necessary to urge suppliers and partners to fully disinfect and clean tourist chartered vehicles, hotel rooms, restaurants and other reception facilities and places.

  (6) Strengthen publicity and guidance.

Travel agencies must strictly implement the various systems and norms of group travel management, sign travel contracts according to law, and clarify the rights and responsibilities of all parties.

It is necessary to hold a pre-departure briefing, remind tourists to purchase personal accident insurance, actively publicize the knowledge of epidemic prevention and control, and release the precautions for tourists to prevent and control travel in a timely manner.

It is necessary to remind tourists to enhance safety awareness and self-prevention awareness, abide by the safety warning regulations in tourism activities, and actively cooperate with travel agencies to take various prevention and control measures.

  (7) Strengthen the pre-departure investigation.

Travel agencies must do a good job in tourist information collection, health records, and test registration, and require tourists to truthfully inform personal health information related to tourism activities when registering, show their health codes and verify them again before travelling.

It is necessary to explain and dissuade tourists who have not passed the health code verification.

It is necessary to implement the temperature detection system. Tourists with abnormal body temperature are not allowed to participate in the itinerary, and they are advised to seek medical examination and register.

It is necessary to remind inter-provincial tourists to take inter-provincial transportation with the corresponding negative nucleic acid test certificate.

3. Itinerary management

  (8) Strengthen schedule management.

Travel agencies should continue to pay attention to the information on the epidemic prevention and control level of tourist destinations during the itinerary.

When the relevant area is listed as a high-risk level of the epidemic, the tourism team already in the area must suspend tourism activities and cooperate with the relevant epidemic investigation work.

Travel agencies should further implement standards such as the "General Rules for Travel Agency Services" and "Guide Service Specifications", clarify the responsibilities of all parties, perform contractual agreements, and strengthen safety reminders and itinerary management for tourists.

Attention should be paid to the improvement of feedback on epidemic prevention measures, continuous improvement of service loopholes, optimization of service processes, and improvement of service levels.

  (9) Implement prevention and control measures.

Travel agencies must strictly implement the epidemic prevention and control requirements in transportation, accommodation, catering, sightseeing, shopping, etc., and urge suppliers and partners to implement measures such as ventilation and disinfection.

It is necessary to strengthen epidemic prevention and control measures, and supervise travel agencies to continue to implement daily prevention and control measures.

It is necessary to strengthen the temperature detection of tourists. Tourists should wear masks all the way in cars and other means of transportation, strictly implement measures such as "limitation, appointment, and peak shifting" in scenic spots and cultural and entertainment venues, and actively cooperate with reception units to do a good job in epidemic prevention and control.

In accordance with the requirements of "landing inspection" for cross-provincial migrants, actively guide tourists to take the initiative to carry out nucleic acid testing, and promote the advancement of prevention and control gates.

  (10) Standardize the protection of tour guides.

Tour guides should be vaccinated and still need to pay attention to personal protection after vaccination.

Tour guides should conduct self-health monitoring on a daily basis. When symptoms such as fever, cough, fatigue, nasal congestion, runny nose, sore throat, and diarrhea occur, they must seek medical treatment in time, and resolutely put an end to working with illnesses.

Tour guides must check the health codes of tourists before taking up their duties, and the tour guides are equipped with sufficient protective equipment.

Scientifically wear medical surgical masks or above-level masks during work.

When the mask gets wet or dirty, replace it in time.

Pay attention to personal hygiene, avoid touching the mouth, eyes, and nose with unclean hands, and cover the mouth, nose with tissue or elbows when sneezing or coughing.

Keep your hands clean. After touching contaminated items or before eating, wash your hands with hand sanitizer or soap under running water, or rub your hands with quick-drying hand disinfectant.

Try to keep a safe distance from others and avoid crowded and poorly ventilated places.

While doing a good job in personal protection, actively publicize the knowledge of epidemic prevention and control, do a good job of prevention and control reminders for tourists in the links of riding, checking in, buying tickets, sightseeing, and dining, and guide tourists to wear masks scientifically.

  (11) Advocate civilized tourism.

All localities should combine epidemic prevention and control efforts to strengthen the promotion of civilized tourism, urge and guide travel agencies to embed the concept of "resolutely stop food waste and cultivate the habit of saving" into tourism product design and services, and avoid group meal waste.

Remind tourists to maintain hygienic habits such as "one-meter noodles", wash hands frequently, wear masks, share meals, and serve chopsticks, and promote new healthy tourism methods such as "contactless" services.

It is necessary to strengthen publicity and guidance to tourists, advocate hygiene, reject game, and rational consumption, remind tourists to deal with garbage in a standardized manner, and establish a new trend of civilized, healthy, and green tourism.

4. Internal management

  (12) Strengthen site management.

Travel agencies must implement prevention and control responsibilities, improve their internal epidemic prevention and control plans and emergency plans, and do a good job in sanitation, disinfection, and ventilation of office spaces and travel agency service outlets.

Offices and travel agency service outlets should assign responsibilities for daily on-duty, cleaning and disinfection, testing and registration, garbage cleaning, site inspection, safety management, and other epidemic prevention links to individuals, and make timely and dynamic adjustments in accordance with local epidemic prevention and control requirements.

Travel agencies should verify the negative nucleic acid test certificates and health codes of visiting tourists as required.

  (13) Do a good job in employee monitoring.

Travel agency staff should be vaccinated, and still need to pay attention to personal protection after vaccination.

Travel agencies should establish a staff health monitoring system, do a good job in employee health management in accordance with local requirements, establish an "Employee Health Record", conduct daily temperature checks, keep abreast of the health status of employees, travel trajectories, etc., and regularly organize tour guides and other front-line staff Perform nucleic acid testing.

When employees have fever, cough, fatigue, nasal congestion, runny nose, sore throat, diarrhea and other related symptoms, they must seek medical treatment in time, and resolutely put an end to sickness.

It is necessary to conduct a health code verification before the tour guide takes up the job, and the tour guide is required to wear a mask scientifically.

  (14) Strengthen education and training.

Travel agencies should carry out special training on normalized epidemic prevention and control measures and emergency response, conduct emergency drills, and improve their response capabilities.

It is necessary to urge employees to master the knowledge of epidemic prevention and control, personal protection, hygiene and emergency response, etc., and improve the ability of employees to prevent and control epidemics and emergency response.

It is necessary to consolidate the responsibilities of tour guides, refine job responsibilities, and do a good job in various services.

  (15) Establish a work ledger.

After the group travel itinerary, the travel agency should organize the files of the travel group, properly keep the health information of tourists and employees, and establish a work ledger so that it can be queried and traced.

It is necessary to establish and improve tourist complaint registration records, listen carefully to the opinions of all parties, conduct return visits and evaluations of its own tourism products in a timely manner, and continuously improve the quality of products and services.

5. Emergency Response

  (16) Establish a coordination mechanism.

Travel agencies should master the contact information of relevant departments such as the health department of the tourist destination and source of tourists, and designated medical institutions in advance, and ensure that service personnel such as tour guides are aware of it.

It is necessary to strengthen coordination and linkage with partners and suppliers, grasp the key links, pay attention to connection, especially smooth the reporting channel of the epidemic situation, and report the suspected epidemic situation to the local health, culture and tourism departments in a timely manner.

  (17) Do a good job in emergency response.

Travel agencies should strictly implement the epidemic prevention and control regulations, and improve the epidemic prevention and control plans and emergency plans for business operations.

If a travel team finds a person with suspected symptoms, the travel agency must immediately stop the group's travel activities and report to the local health, culture and tourism departments as soon as possible, and cooperate with relevant departments to carry out epidemic investigation and prevention and control measures.

Once a confirmed case occurs in the tourism group, the travel agency must immediately implement the emergency response plan, follow the relevant local guidelines and requirements for epidemic prevention and control, cooperate with relevant departments and units to do patient isolation, close contact tracking, etc., and properly handle the aftermath.

6. Safeguard measures

  (18) Strengthen organizational leadership.

Local cultural and tourism administrative departments must strictly implement territorial management responsibilities, strengthen linkages with local health departments, strengthen collaboration between tourist destinations and tourist source authorities, improve prevention and control and emergency response capabilities, and ensure business recovery Work is smooth and orderly.

  (19) Strengthen supervision and inspection.

Local cultural and tourism administrative departments should urge travel agencies to strictly implement the "one group, one report" system, fill in the travel team information on the national tourism supervision service platform, and upload electronic contracts.

It is necessary to strengthen the supervision and inspection of travel agencies, promptly correct those who fail to implement epidemic prevention and control measures, seriously investigate and deal with illegal business activities, implement epidemic prevention and control requirements, and maintain market order.

  (20) Strengthen daily scheduling.

Local cultural and tourism administrative departments should follow the prevention and control plans and emergency plans to clarify the epidemic prevention and control, emergency measures and handling procedures for safety emergencies, carry out emergency drills, hidden danger investigations, risk assessments, etc., and promptly detect emerging problems and deal with them effectively .

Any abnormal situation should be reported in time and relevant business activities should be suspended.