Dubai is fifth globally and first in the Arab world in the online local government services index

A new global achievement by Dubai by obtaining the highest rating in the Local Government Online Services Index 2022 (LOSI) issued by the United Nations within the periodic digital government report issued by the organization every two years, as Dubai came among the cities with the highest ratings in the index along with global cities Major has a long history in the field of technical development such as Berlin, Madrid, Copenhagen and Tallinn, Estonia. 

Dubai ranked fifth in the world and first in the Arab world in the index issued by the United Nations, and Dubai also achieved a full degree within the institutional framework index, which placed it in the first places in the world with a number of cities, as well as the full mark in providing content, ranking first in the world in this field, and the same result. In the service provision index, while it achieved the fourth place globally in the technology index, and thus the United Nations included Dubai among the list of leading cities in the world in these combined criteria.  

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, confirmed that the results included in the report prove that the work plans and strategies followed by the Dubai government are on the right track and are progressing steadily in achieving the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, for the future to reach the highest levels of performance efficiency and government excellence with international standards. 

His Highness said: "Dubai's modernization, development and digital transformation efforts do not stop to consolidate the elements of its leadership globally. We have clear strategic goals that we are working to achieve in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum for the future and his directives that Dubai is always at the forefront with projects and initiatives that serve people and achieve their causes. elevation and happiness, and guarantees the society the elements of progress and prosperity.”

His Highness added: "Our goal is to lead all standard indicators with qualitative achievements in various fields... We are working within an integrated system aimed at preserving Dubai's position as an inspiring model for ambitious development that dedicates energies and resources to serving people and ensuring the prosperity of their future." 

His Highness the Crown Prince of Dubai valued the efforts of various government departments, bodies and institutions that contributed to achieving this important achievement, in compliance with the approach of permanent development and follow-up to the advancement of technical as well as human capabilities within a work system that puts the interests of the individual and society at the top of the priorities, and works to implement the best solutions that achieve people's comfort and happiness. .

His Highness Sheikh Hamdan bin Mohammed noted the great positive impact of Dubai's initiative from an early age in laying the foundations of a technical infrastructure that is considered one of the best in the world, which had a great impact in enhancing Dubai's ability to overcome the exceptional situations that the world witnessed over the past two years, by continuing to provide All vital services naturally and at the highest levels of operational efficiency, supported by a highly qualified and responsible national cadre. 

On this occasion, Abdullah Mohammed Al Basti 

, Secretary-General of the Executive Council of the Emirate of Dubai, said that Dubai's achievement and global acclaim is the result of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him. And the follow-up of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, and His Highness’s keenness to continue development to achieve advanced ranks in various international indicators. 

He explained: “The Dubai government has succeeded in providing a model to be emulated globally, and the new achievement is the result of efforts The tireless and integrative work in the spirit of cooperation between various government agencies, and the continuous quest to keep pace with the latest global practices in digitizing government services, to achieve a positive impact on the individual and society. 

He added: "According to the "360 Services Policy", we aim to achieve 100% of proactive and automated government services, which are developed in partnership with the community to innovate and design public services, and to highlight the role of the one government that works to provide efficient services that exceed the expectations of individuals to facilitate their lives and enhance their happiness. ". 

For his part, Hamad Obaid Al Mansouri, Director General of the Dubai Digital Authority, said: "These honorable results are the result of our commitment to the wise vision of our wise leadership. Today, we are on a distinguished 

start for the authority towards formulating new strategic concepts for digital governments and an inclusive digital life that accommodate emerging technologies, based on many One of the strengths, the most important of which is the authority’s partnership from the public and private sectors, and we will continue to cooperate with our partners to advance the causes of leadership and success, foremost of which are the institutional structure, services, content and technology.”  

His Excellency added: "We reaffirm the continued consolidation of the strategic role of the Dubai Digital Authority as an innovative organization that looks to the future. We will work on re-engineering and designing the city's services to achieve an easier life for people in a sustainable manner through the new strategy for digital transformation, which has entered its final stages in preparation for its adoption." 

Hamad Al-Mansoori praised the efforts of all the work teams in the field of digital transformation in all government departments in Dubai, as well as with the relevant federal government agencies, and the authority’s partners in the private sector who actively contribute with us in the transition towards a comprehensive and integrated digital life, thanking the customers and individuals The community whose cooperation, interaction, feedback and constructive suggestions are a cornerstone of the success of the digital transformation program in Dubai. 

standards The institutional framework criterion consists of 8 sub-indicators, the content delivery criterion consists of 25 sub-indicators, the service provision index consists of 18 sub-indicators, and the technology criterion consists of 18 indicators, participation and interaction of 17 indicators, so that the number of sub-indicators is 86.

The institutional framework standard focuses on the digital government strategy on the organizational structure, the legislation that regulates access to information and privacy, open data policy, and others. The local governments report referred to Dubai’s experience in establishing the Dubai Digital Authority as a model referred to in the field of developing the institutional framework and building related strategies. . 

With regard to the criterion for providing digital content, it measures the availability of information and basic public resources over the Internet. As for the third criterion, which is the provision of services, it focuses on the availability and delivery of government services through digital channels so that these services are streamlined, proactive and interactive, and ensure the maximum possible degree of customer satisfaction. 

The technology standard focuses on the technical features of electronic portals, which contribute to making the website and content available to customers easily and around the clock.

In the course of the assessment process, other relevant sub-indicators are measured such as accessibility, functional competencies, reliability, mobility, visual appeal and alignment with technology standards. 

The 2022 edition of the Local Online Service Index study includes an assessment of digital government in major cities in 193 countries. The Local Service Index (LOSI) has been developed based on the fact that cities play a pivotal role in public life, and deeply and in a daily and direct impact on the lives of People.

This indicator is consistent with the sustainable development goals, which are based on the premise that cities are the most prominent driver of urban growth, and that they play a vital role in pushing global change upwards, and local governments are also setting policies that represent catalysts towards change. 

Dubai achieved a score of 0.9186 in the value of the overall index of digital transformation in local governments, placing it in fourth place, with Berlin and Madrid in first place, then Tallinn in second place and Copenhagen in third place. 

The United Nations Department of Economic and Social Affairs conducted the first integrated assessment of local e-governments within the e-government survey conducted in 2018;

The pilot study at that time was limited to 40 cities, including Dubai, assessed by 60 different indicators, and in the 2020 edition, coverage has expanded to include 100 cities and about 80 assessment indicators.

As for the 2022 edition, it includes cities from all countries of the world and includes 86 indicators.

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