The night's malfunction occurred at three o'clock in the morning and lasted for about ten minutes, reports P4 Värmland, which also states that SOS Alarm has increased technical preparedness after yesterday's malfunction.
"With operational disruptions, our routine is to always communicate these to the media when there is a significant impact on the emergency number and for the public," Sarah Hummerdal writes to SVT.
The principle of openness
The Swedish state and Sweden's municipalities and regions, SKR, own SOS Alarm, which signs agreements to run alarm operations.
As SOS Alarm is not an authority, the principle of openness does not apply.
Thus, the business has no obligation to share incident reports and incident analyzes with the public and "for security reasons, we can not disclose detailed information", writes Sarah Hummerdal.
Previous criticism
The Swedish Civil Contingencies Agency, MSB, is responsible for the supervision of SOS Alarm and reports regularly to the government.
Earlier this year, they criticized SOS Alarm for long response times which, after consistently improving for a number of years, deteriorated again during the pandemic, the emergency services' and MSB's summaries show.