The five provinces in the southwest cooperated to promote the "cross-province handling" of government services
Strawberries are on the market and are in urgent need of transportation, but the driver's license has expired.
Can't drive, do you see strawberries rotting in the ground?
"What should I do?" Deng Buhong asked for a while, and a word from her brother-in-law brought good news: "Now you can change your certificate in another place, you can try."
Lao Deng, who grows strawberries in Huize County, Yunnan Province, is from Sichuan. "The original driver's license was issued in his hometown in Ziyang." Walking out of the traffic police brigade of Huize County Public Security Bureau, Lao Deng held a brand-new driver's license and was delighted. He raised his eyebrows, "This is really convenient for our common people!"
Since April last year, Sichuan, Yunnan, Tibet, Guizhou, Chongqing and other five southwestern provinces have signed the "Cooperation Agreement on Coordinating the Promotion of Government Services in the Five Southwest Provinces", coordinating the promotion of household registration migration, medical insurance and social security and other high-frequency government services. "Cross-province handling", and strive to solve the problem of people's anxiety and longing.
Difficulty working across provinces
People running back and forth between different places consumes a lot of time and energy
Walking into the service hall of Linzhi City, Tibet Autonomous Region, Xiao Li, speaking Chongqing dialect, ran to the household registration window.
"I want to relocate my household registration, do I need to go back to Chongqing to do it?" With the attitude of giving it a try, Xiao Li opened his mouth.
"No! Just hand in the household registration book and other documents..." Xiao Li was surprised when he heard the answer.
In the past, to relocate the household registration, it was necessary to return to the police station in the place of origin to apply for the household registration to move out.
"I've been out of town all the year round, running back and forth, which is time-consuming and expensive," said Xiao Li.
According to the relevant person in charge of the Public Security Department of the Tibet Autonomous Region, according to the previous household registration policy, when people move household registration, they need to first apply for a "Certificate of Approval to Move in" from the public security organ at the place where they moved in, then go back to the place where they moved out to apply for relocation, and finally return to the place where they moved in. to settle in.
In fact, in addition to household registration, there are many obstacles to cross-provincial handling of matters involving the vital interests of the masses, such as medical insurance and social security, driver's license renewal, and housing provident fund.
Last year, Da Qiao, a villager in Gala Village, Bayi District, Nyingchi City, was worried because he was diagnosed with gastric cancer with extensive intra-abdominal metastasis.
"I worry about whether I can be optimistic about my illness, and second I worry about whether I can go to the mainland to see a doctor and whether the medical insurance will be reimbursed directly." To go to the West China Hospital of Sichuan University for treatment, the operation fee will be 80,000 yuan, and the Daqiao family is anxious to raise money everywhere.
"Things such as the direct settlement of medical insurance across provinces are all real needs." said Shu Xinhua, deputy director of the Sichuan Provincial Office of Promoting the Transformation of Government Functions and the Reform and Coordination of "Delegating Control and Service".
Therefore, the functions of the previous local government departments were different, the level of informatization was insufficient, the standards of some service items were different, and there were many obstacles in inter-provincial affairs.
Through preliminary research, the five southwestern provinces have sorted out the causal relationship between more than 1,200 main items and more than 2,000 handling items, and explored the implementation of "cross-province handling" for specific items.
"In April last year, we sorted out 148 items, involving government services such as household registration certificates, electronic monitoring of illegal processing, and transfer of basic pension insurance relationships." Ran Shiping, deputy secretary-general of the Tibet Autonomous Region Government, introduced that the five provinces signed a cooperation agreement and established a The joint meeting system has carried out specific cooperation in terms of unifying government service standards, promoting online "one-stop service", and implementing offline remote processing.
establish a coordination mechanism
Indiscriminate acceptance in five provinces, same standard handling, integrated online and offline services
In November last year, Xiao Shen, who successfully completed the birth and registration procedures, was very happy.
"You don't need to go back to Chongqing, your child can get a household registration, which is so convenient!"
Xiaoshen's family lives in Dayi County, Chengdu City, Sichuan Province.
Unexpectedly, in the Sichuan-Chongqing-Guizhou "Inter-provincial General Handling" special window of the Chengdu Public Security One-stop License Office, the formalities were quickly completed.
"In the past, the five provinces had different systems and mechanisms and different service standards. How to overcome them was a problem." Shu Xinhua said that for this reason, the five provinces must first standardize government services.
On the one hand, the five provinces have advanced the implementation step by step.
In accordance with the idea of "offline compensation for online deficiencies", relying on the "cross-province general handling" window of government service halls at or above the county level, offline "collection, delivery, transfer, and handling" work are carried out to realize collection and handling in different places.
On the other hand, the five provinces have also negotiated the construction of a relevant comprehensive support system, and gradually realize the same matter in the five southwestern provinces without discrimination, handling the same standard, and integrating online and offline services, so as to achieve unified external services.
In practice, Sichuan has selected 3 government service centers and piloted the construction of an offline "cross-province general service" window.
"Through the offline pilot window to test the actual service efficiency." Shu Xinhua introduced that Sichuan has also optimized the "full online service" model, allowing ordinary people to do things more quickly through the online service area.
In August last year, the "Inter-provincial General Service" service area in the five southwestern provinces was officially launched for trial operation.
Up to now, 148 high-frequency government service items involving 17 departments including civil affairs, taxation, and transportation have been handled in different places.
"We signed agreements through provincial agencies, established a coordination mechanism, and then sorted out a list of government services to achieve 'trans-provincial handling' one by one," said Ran Shiping.
Optimize service process
Connect the offline pilot hall to the support system of the five southwestern provinces
According to statistics, among the "trans-provincial general handling" matters handled by the masses in Sichuan Province, the transportation type is the most, followed by the handling of birth service certificates and the direct settlement of outpatient medical expenses.
"Electronic monitoring of illegal processing and payment of fines for traffic violations exceeded 600,000," Shu Xinhua said.
For Daqiao, he only paid more than 9,000 yuan when he was discharged from the hospital last year, and the rest of the expenses were directly settled and reimbursed.
"You don't have to pay so much money all at once, it's really a lot of peace of mind!" Da Qiao recalled that when the family was in a hurry last year, the staff of the Nyingchi Medical Insurance Bureau told him that the medical insurance relationship in Tibet had been filed for inter-provincial and remote medical treatment. , which can be settled directly in the Mainland.
Afterwards, the Daqiao family hurriedly handled the filing online.
Today, through the national medical insurance information platform, Tibet and other provinces across the country have realized the interconnection and interconnection of inter-provincial and non-local medical treatment.
In Nyingchi City alone, more than 2,700 people have gone through inter-provincial and remote medical records, and the number of direct settlement transactions has exceeded 17,000.
Receiving a new driver's license also gave Deng Buhong new expectations.
"In the future, there will be no need to run around across provinces for matters such as household registration and driver's license renewal," Deng Buhong said.
"Our five places in the southwest are connected by mountains and rivers, are geographically close, have a close relationship with people, are similar in culture, and are in economic integration. The implementation of 'trans-provincial general office' has effectively broken geographical barriers and met the needs of enterprises and the masses to handle affairs in different places." Shu Xinhua told reporters , Up to now, more than 200 million people have been benefited from the "inter-provincial handling" service of government affairs in the five southwestern provinces.
In the next step, the five will speed up the improvement of the "offline collection agency" model, promote offline pilot halls to connect to the support systems of the five southwestern provinces, optimize the mass service process, and improve service efficiency.
"In the future, the five southwestern provinces will also complete the connection with the national platform in terms of data aggregation, exchange, and sharing." Ran Shiping added.
Our reporter Xiangan Wang Yongzhan Ye Chuanzeng