China News Service, Beijing, June 29 (Xu Jing) In recent years, Beijing has explored the vivid practice of driving the governance of megacities with citizens' demands.

Handling the appeals of the 12345 Citizen Hotline is not only the core essence of handling complaints immediately, but also the key to preventing, mediating, resolving conflicts at the source, and preventing a large number of disputes from turning into lawsuits.

  Complaint source governance is an important part of social governance, involving the prevention, mediation, and resolution of social conflicts and disputes.

Since last year, Beijing courts have been exploring the establishment of a demand response mechanism for litigation source governance driven by the 12368 litigation service hotline to provide legal services for conflicts and disputes that are in the latent or embryonic stage and have not yet entered the judicial process, and promote the transformation of conflicts and disputes from terminal resolution to source prevention. resolve.

Up to now, it has responded to 751 various complaints source management needs of 137 streets and towns in 16 districts of the city.

  Unobstructed channels to respond to judicial demands for source of complaint governance

  According to reports, the 12368 Litigation Service Hotline is the driving force of the litigation source governance demand response working mechanism, that is, on the basis of the original litigation services such as litigation consultation, contacting judges, case inquiries, complaints and reports, and opinions and suggestions for the parties and the public, it is added. The service function of the special line for the management of the source of complaints, with the main service objects of the grassroots citizens such as the party committees and governments of the streets and towns, as the main service objects, extends the depth and breadth of the judicial function for the contradictions and disputes in the latent or embryonic stage that have not yet entered the judicial process.

  By providing legal support, guidance and mediation, judicial confirmation, legal publicity, and other legal services related to prevention, mediation and resolution of conflicts and disputes, timely response to the judicial needs of various appeals undertaking units, and to promote the transformation of conflicts and disputes from terminal resolution to source prevention and resolution. It can be organically connected with the immediate handling of complaints, and it can also interact positively with various litigation source governance entities.

  Since the establishment of the 12368 hotline litigation source governance mechanism, it has responded to 751 various litigation source governance needs in 137 streets and towns in 16 districts of the city, including 55 legal consultation, 84 legal support, 224 mediation guidance, and 119 judicial confirmation. , 221 legal popularization propaganda, 48 other related topics such as communication and coordination, opinions and suggestions.

  Actively participate in the "last mile" of the policy implementation

  In the "Monthly Question", some issues are not only the common and difficult issues of the public's appeal, but also the high-incidence and frequent occurrence of litigation cases. Prevent and reduce the occurrence of conflicts and disputes at the source.

  For example, in April of this year, the Beijing Court took samples of civil cases involving food delivery and express delivery that have been heard by courts in the city in the past three years. Proposed suggestions and solutions for strengthening labor security for workers in the new employment form; in May, focusing on the "non-standardized property service problem", the judicial research results were used to analyze, judge and evaluate the risks involved in law and litigation, and provide relevant city-level advice. The department promotes problem solving, improves and perfects the social governance system of property services, provides countermeasures and suggestions, and further promotes active governance from the perspectives of citizens' demands and conflict prevention.

  In the next step, the Beijing Court will further optimize the 12368 litigation source governance work mechanism, continuously improve social awareness, and effectively provide legal guarantees for the prevention, mediation, and resolution of conflicts for the grassroots front-line complaint handlers.

At the same time, continue to deeply participate in the "one question a month" problem solving and related policy research, effectively play the role of judicial assistance in decision-making, promote the prevention and resolution of conflicts and disputes in key areas of people's livelihood, and strive to create the Beijing experience of litigation source governance.