China News Service, Shanghai, June 22, topic: Shanghai builds a city digital base "two networks" to activate the internal driving force of mega-city governance
Author Fan Zhonghua
In the past, the halls of the community affairs acceptance centers in Shanghai, which were crowded with people and had to wait in long queues, have ceased to be noisy in recent years.
For a long time, the major hospitals in Shanghai that "queuing time is longer than seeing a doctor" are now synchronized with the community health self-test and daily consultation data, and "you can make an appointment at the community activity center, and then go to the top three hospitals to see a doctor and get medicine. Hour".
Over the past five years, Shanghai has been oriented towards exploring the scientific, refined and intelligent governance of mega-cities, from creating and improving the "one-net-connected office" that "more data runs, less errands for the people", to "one-net unified management" to build a "unified" system. China's first mega-city with "Data Base Map" runs a digital sign system, and more and more "big problems" and "end-point problems" related to people's livelihood, such as community pensions, adding elevators to old communities, garbage sorting, and community parking, are increasing with As the digital transformation has been cracked one by one, the internal driving force of the “embroidered” governance of megacities has been gradually activated.
Photo by Fan Zhonghua of the interior of Hongkou District Domestic Waste Classification Science Museum
"Combination of numbers and reality" finely embroidered megacities
The community is the "cell" for the normal operation of the urban organism. "If the community is done well, Shanghai can do it well, and the country can do it well."
In June 2017, the first sub-station of Jiaxing Road Street, Citizen Post Station in Hongkou District was officially opened. The favorite "daily check-in point" of surrounding residents.
According to Wang Qing, director of Shanghai Hongkou District Elderly Service Development Center, in the past five years, the number of public post stations in Hongkou District has expanded from the initial 8 to 30, and each street has at least 3-4. The "home door station" and even the complete system of the family, the function of the post station is also constantly enriched and improved.
In fact, "citizen complexes" such as Citizen Post Stations have become the "standard" for many street communities in Shanghai in recent years.
In Beixinjing Street, Changning District, civic centers such as "My Love Home" in the fifth village of Xinjing and "Le Aijia" in the sixth village cover functions such as affairs management, community autonomy, dining for the elderly, medical care, cultural leisure, and parent-child activities. The garage is covered and becomes a brand new community landscape.
The "physical" post station not only enriches the residents' feelings, but also cooperates with the "two networks" to improve and synergize with each other, adding "precise gears" to the orderly operation of the community.
Jiaxing Road Sub-district is based on the Hongkou flagship store of the Citizen Cloud APP with the bid, combined with the Citizen Post Station to gradually launch channels such as event reservation, canteen ordering, consumption poverty alleviation, policy guide, employment consultation, etc. At the same time, self-service terminals are configured under the post station line.
The number of consultation items accepted by the first branch has been adjusted from the original 188 to 203, and the on-site settlement items have increased from the original 38 items in 7 categories to the current 80 items in 10 categories.
In order to improve the quality of the community, Hongkou District uses the technology of "one network management" to reengineer the process of garbage classification and recycling.
Through this "smart brain", the community trash room realizes functions such as remote supervision, real-time intercom, voice reminder, and online traceability of the delivery behavior app, which truly makes garbage classification a "new fashion".
According to Hu Ye, a fourth-level researcher of the Hongkou District Greening and City Appearance Administration, in the past five years, the average daily production of dry waste in the district has been 363 tons, a reduction of 41%; the average daily production of wet waste is 293.26 tons, and the average daily production of recyclables 179.83 tons, which are 4 times and 3 times that of 2018 respectively, and the effect of garbage classification is obvious.
Photo by Fan Zhonghua, a community family doctor clinic "nested" in the function of a citizen station
Digitization reinterprets the deep meaning of "old me old"
Aging and elderly care services are one of the important issues in the governance of Shanghai's mega-city.
As an old city, there are more than 45,000 elderly people aged 80 and above in Hongkou District, accounting for 15.72% of the district's elderly population. At the same time, there are 16,680 elderly people living alone. The overall population of the elderly is large, aging and empty nesting. representative.
How to truly achieve "old me old"?
Xin Liping, deputy director of the Hongkou District Administrative Service Center, said that at the end of 2018, Shanghai began to build a "15-minute life circle", relying on citizen stations, especially for the elderly, to achieve "the nearest and one-off processing."
"After we retire, we manage the streets on the ground, so if we have nothing to do, we will come to the public station to consult some policies, and it is very convenient to apply for the old-age card, long-term care insurance, etc., and there are different activities to participate in here every day, which are becoming more and more abundant." Aunt Lao, who lives nearby, said.
Wang Qing introduced that the Citizen Post Station, as a comprehensive platform for elderly care services, can provide the elderly with services such as day care, meal assistance, cleaning assistance, medical assistance, emergency assistance, and spiritual comfort.
At present, Hongkou District has built 14 comprehensive service centers for the elderly, 100 dining places for the elderly, 37 day care centers for the elderly, and 229 elderly care consultants, forming 15 “one-stop, multi-point” and “caring to households” 15 Minutes community pension service circle.
85-year-old Xia Juanjuan is an elderly person cared for by the day care center at the first substation of Jiaxing Road Street. In her opinion, the care center will not only carry out various interest activities such as flower arrangement, handicraft, calligraphy and painting, as well as "practical skills" such as anti-fraud lectures At the same time, health monitoring can be carried out at the smart health station, and safety monitoring can be achieved through smart bracelets. "We all like it here, and many elderly people will ask their children to send them over on weekends."
Not only Hongkou, but in the past five years, with the deepening of the city's digital transformation, Shanghai has continued to make efforts to "support the elderly", making "old me old" more feasible.
For example, "Push-to-Talk for the Elderly" includes key scenarios such as taxi-hailing, appointment registration, rescue, policy consultation, etc.; Minhang District uses AI and far-infrared technology "virtual nursing homes" to provide 24/7 automatic care for 300 elderly people living alone; multiple government departments Use label data as "accurate portraits" of people in need, and change "people looking for policies" into "policy looking for people"...
Co-construction, sharing and co-governance of a "smart community"
In 2021, Shanghai proposed to promote the comprehensive digital transformation of the city. Before that, it was a "consensus" to transform basic urban units with "intelligence" and empower community governance.
"How to make 'digitization' truly come to life and serve people's lives, what grass-roots streets can do is to excavate a lot of scenes," said Liu Liping, director of Beixinjing Street. In 2018, Shanghai was building a smart city, and Beixinjing Street took advantage of the World Artificial Intelligence Conference that year. A batch of community scenarios was released, attracting dozens of technology companies to seek cooperation.
"In the past five years, we have continuously eliminated and updated the scenes through questionnaires, offline discussions and 12345 hotline questions, so that digitalization can truly connect with the people's 'urgency and sorrow'," Liu Liping said, "Different from building a smart city, digitalization Behind the transformation, there is the support of big data provided by 'one-stop service' and 'one-network unified management', making grassroots innovation more efficient and more grounded."
Data shows that at present, the "One-stop Service" platform system has been connected to 3,500 public service items, with a total of 226 million cases handled, and the online office rate exceeds 77%; The platform and the city, district, town, grid, community (building) five-level application structure, the city urban transport platform has brought together 220 systems and 1202 applications from 72 departments (units).
Digitalization also brings a new atmosphere of co-construction, sharing and co-governance to the community.
"I've lived in this community for 30 years, and I've watched the community go from good to bad, and now it's getting better," said Mr. Liu, who lives in the fifth village of Xinjing. It is difficult to find a parking space for a trolley, but the road is narrow. For a long time, people often quarreled over parking spaces, which hurt the harmony of the neighbors. Later, smart geomagnetic induction and large screens were installed. As soon as you enter the community, you will know where there are vacancies, and never again. A bit of a quarrel."
As for the Huimin project of "installing elevators in old communities", relying on the big data of "all-in-one service", Beixinjing has opened up the resources of the Ministry of Housing and Urban-Rural Development, banks, neighborhood committees, technology companies, etc. The application, the full-process digital democratic voting, and the transparency of the elevator installation progress have greatly increased the trust of urban neighbors and fully mobilized citizens' awareness.
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