Robotic process automation improves DEWA's productivity
The robotic process automation project at Dubai Electricity and Water Authority has achieved remarkable results in terms of improving processes, productivity, data accuracy, speeding up procedures, reducing costs and saving operations time with a total equivalent to 40,000 hours until 2021. Through the project, the authority aims to automate work procedures based on artificial intelligence techniques. Simulate the actions and tasks that the employee performs frequently, and dispense with routine tasks.
The Robotic Process Automation project includes a set of initiatives, including the automation of updating the development of vulnerabilities in security servers;
automating the process of monitoring the storage service for the data of the Authority’s virtual employee based on artificial intelligence “Rammas” and automating the process of requesting work permits;
automation of a GIS monitoring system;
automating the procedures for bank guarantees "bank offers";
automating information security processes to survey the authority's scope;
and others.
Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: "We are keen to strengthen Dubai's position as a global pole in the field of digital technology, and to achieve the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. May God bless him, and it formed a working approach for the Dubai government to move the emirate towards future leadership, making it ahead of the world’s cities by ten years through government innovation. The authority is participating in shaping the future of the United Arab Emirates during the next fifty years to be the best country in the world by its centenary in the year 2071.”
Al Tayer added: “The Authority harnesses its advanced digital infrastructure and the latest technologies of the Fourth Industrial Revolution to speed up and automate all procedures for customers and employees alike, which enhances the happiness of the community and provides them with instant and seamless services around the clock according to the highest standards of efficiency, reliability and reliability, in addition to supporting sustainability and preserving the environment. We continue to work to create unique experiences that contribute to moving Dubai towards a pioneering future by reformulating traditional concepts of work mechanisms to suit the rapid changes taking place in the world, and we are working through the "Digital DEWA Group", the digital arm of the authority, to replace and change the operating model of service institutions And the transformation into the first digital institution in the world with autonomous systems for renewable energy and storage, with the expansion of the use of artificial intelligence and digital services, to make Dubai the first city to provide electricity and water services based on artificial intelligence technologies."
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