“Human Resources and Emiratisation”: In determining the nationality of the worker, the nationality of the worker shall be taken into account

Deduction of domestic labor fees after the first month

• The salaries of auxiliary workers are agreed upon between the employer and the worker, according to the custom.

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• The application of the deduction rate begins after the worker exceeds a month with the employer.

  Photography: Ahmed Ardeti

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The Ministry of Human Resources and Emiratisation stated that the percentage of deduction from the fees paid by the employer to the labor recruitment offices, in return for the period during which the worker worked for him, which is the “recruitment value”, is included in a contract between the employer and the office, and begins after the worker exceeds a month with the employer. During the first month, the office is not allowed to deduct any amount from the fees.

The head of the monitoring department for domestic workers in the ministry, Ahmed Al-Hosani, said that the deduction percentage, or “operating cost”, is distributed over 24 months (the duration of the contract), taking into account the nationality of the assistant worker, pointing out that the employer has two options;

Either he returns the worker and takes the rest of the fees, after deduction, or he replaces him with another worker from the same office, and completes the fees required for the new worker.

And he explained, in media statements, that “the salaries of the auxiliary workers are agreed upon between the employer and the worker, according to what is customary. The Indonesian nationality is 1200 dirhams, and the salaries may vary according to the employer’s conviction. Either the Filipino nationality, their salaries are specific, which is 1500 dirhams,” noting that "The two parties to the labor relationship agree on the full financial privileges."

He stated that «the ministry has placed labor recruitment offices of great interest, as they are directly related to families, and therefore the services provided in them must be of high quality and distinguished».

Al-Hosani explained that “ensure that the system is implemented through more than one method, including monthly inspection visits, to monitor any abuse in the services provided, prices and guarantees guaranteed by law to employers, and through the secret shopper, complaints and observations received from customers and community members, or through communications. received from labor recruitment agencies.

He explained that there are four channels for submitting complaints to the recruitment offices, which are the call center at (600590000), the ministry’s website

, and direct attendance at customer happiness centers for people who cannot access the website, as well as access to the smart application. Ministry of Education (mohre) on smartphones.

Al-Hosani indicated that the ministry holds periodic meetings with the owners of labor recruitment offices, to update information in the event of any amendments to services, or other guarantees, to ensure that members of society receive services in a distinctive manner and the rights guaranteed by the law of the auxiliary service and its executive regulations.

In the event that violations and violations are detected by one of the offices, a warning is sent to it, and the focus is placed on it.

In the event of the violation being repeated, the necessary measures shall be taken against him, by fining him financially, or withdrawing services from him.

He stressed the need for offices to continue to be committed, to ensure the provision of distinguished services to employers and families in the country.

Regarding the guarantees provided, according to the Domestic Workers Law, Al Hosani stated that they are divided into two types: one of them is a six-month guarantee, which covers the health fitness of the domestic worker and his professional competence.

In the event that the worker leaves his job during the probationary period, stops working without a legitimate reason, and does not wish to work for the employer without a legitimate reason, the recruitment office is obligated to refund the amounts paid to the employer, or to provide an alternative worker.

As for the second type (the warranty for two years), it is for two cases;

Either the worker leaves work without a legitimate reason, or the worker does not want to work for the employer without a legitimate reason, as the worker may express his desire to leave work without reasons due to the employer.

In this case, the recruitment office is obliged to return the remaining value of the contract, as stated in the executive regulations of the Domestic Workers Law.

Regarding the mechanism for submitting reports, he mentioned that if the worker stops working without a legitimate reason, and 48 hours have passed, and the employer does not know his whereabouts, he is reported through the recruitment offices or the ministry’s smart application.

Al-Hosani pointed out that domestic workers do not leave the recruitment offices for employers unless they pass a training and awareness course, according to the law, and are familiar with the customs and traditions of the community, in addition to informing the assistant worker that if he is subjected to abuse or deprivation of his rights, he should go to the Customer Happiness Center in the Ministry or Recruitment office to solve the problem with the employer.

Al Hosani said: “We have noticed during the recent period that a number of community members deal with unlicensed entities to provide assistance, and therefore we appeal to them to deal with offices licensed by the ministry, in order to preserve their rights guaranteed by law, and so that they are not vulnerable to fraud, or diseases.” carried by the domestic worker, in addition to the fact that they will be liable to legal accountability for employing domestic workers that may be in violation of the residency regulations in the country.”

He pointed out that the number of labor recruitment offices at the state level has reached 64 approved offices, in addition to offices that are under way in the future.

On the criteria for the inefficiency of domestic workers, Al Hosani said that domestic workers enter the country from different environments, and some of them have a degree of education, and some of them have experiences similar to the environment of the Emirates, and during the meeting of the employer with the assistant worker before attracting him, they agree on a number of tasks that he will perform. The worker, and the privileges he will receive, explaining that the standards of professional competence set by the law include the tasks of a nanny, driver, cook, and others.

Dispute Resolution

Ahmed Al Hosani said that the ministry is working to resolve disputes that arise between employers and offices as a result of worker inefficiency.

If both parties insist, complaints are escalated to the competent authorities, adding that 99% of complaints are resolved by the ministry.

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