Better take on the responsibility and mission of solving problems for the people and sharing the worries of the party
——A summary of the national petition work since the 19th National Congress of the Communist Party of China
Our reporter Jin Xin
The petition work is an important part of the party's mass work and an important window for understanding social conditions and public opinion.
General Secretary Xi Jinping emphasized that party committees, governments and leading cadres at all levels must adhere to the work of petitioning as an important task to understand people's conditions, concentrate people's wisdom, safeguard people's interests, and unite people's hearts, and do everything possible to solve problems for the people.
Build a solid and complete new pattern of petition work, continue to promote the special work of controlling repeated petitions and resolving backlogs of petitions, go deep and practical on online petitions, and strive to integrate petitioning work into the overall situation of economic and social development... Since the 19th National Congress of the Communist Party of China, the national petitioning system has Thoroughly study and implement the spirit of General Secretary Xi Jinping's important instructions on petition work, accurately grasp the basic principles and overall requirements of petition work in the new era, adhere to the people's feelings, adhere to the people's supremacy, keep in mind the responsibilities and missions, take the initiative to act, and constantly open up a new era of petition work in the new era. .
Straighten out the system and mechanism, and build a new pattern of petition work
Establish good laws in the world, and the world will govern.
Improving the petition system is a fundamental move to promote the high-quality development of petition work.
"These regulations apply to party organs at all levels, people's congress organs, administrative organs, CPPCC organs, supervisory organs, judicial organs, procuratorial organs, as well as mass organizations, state-owned enterprises and institutions, etc. to carry out petition work."
"Leading cadres of organs and units at all levels should read and handle letters from the masses and online petitions, regularly receive visits from the masses, and make regular visits, and resolve outstanding problems that the masses have strongly reflected on."
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On February 25, 2022, the Central Committee of the Communist Party of China and the State Council issued the "Regulations on Letters and Visits".
Take one outline and ten thousand eyes.
The "Regulations on the Work of Letters and Visits" is the basic compliance with the work of letters and visits in the new era.
The "Regulations on Letters and Visits" has a total of 6 chapters and 50 articles, the content is meticulous and scientific, and the system is complete. Top-level design is carried out around the institutional mechanism, responsibilities and tasks, handling procedures, and supervision systems of the new era of letters and visits: the letter and visit work under the leadership of the party has been established. System and structure; it reflects the different procedural requirements of Party organs, people's congress organs, administrative organs, CPPCC organs, supervisory organs, judicial organs, procuratorial organs, etc. for handling petition matters; improve the supervision mechanism for petition work, and the circumstances and methods of accountability, etc. make clear provisions.
Wang Ying, director of the Letters and Calls Bureau of Liyang City, Jiangsu Province, who has been engaged in petition work for more than 20 years, said: "The regulations straighten out the system and mechanism of the petition work in the new era, so that the petition work can form a greater synergy at the grass-roots level, and it is necessary to better improve the ability of the grass-roots petition work. And the level is significant.”
"The good ones will follow the trend." The promulgation of the "Regulations on Petition Work" is also a summary of the reform results of the petition work system in the past period.
In recent years, the State Bureau of Letters and Calls and local departments for letters and visits have fully implemented the decisions and deployments of the CPC Central Committee and the State Council, systematically planned and promoted the reform of the letter-and-visit system, focused not only on establishing rules and regulations, but also on implementing them, summarizing and consolidating a series of good experiences and good practices.
——The Party's overall leadership over the petition work has been strengthened, and the Party's core leadership role in taking the overall picture and coordinating all parties has been further brought into play.
Local party committees put petition work on an important agenda, and the standing committee of the party committee regularly listens to reports on petition work, analyzes the situation, and solves outstanding problems.
Hebei, Liaoning, Jilin, Anhui and other provinces have established a mechanism of "five-level secretaries catching letters and visits", making it clear that secretaries at all levels are the first responsible for letters and visits.
—— Significant achievements have been made in the construction of the system and mechanism for petition work.
For the first time, it promulgated and implemented the five-year plan for the petition work, issued the opinions on strengthening the online petition work in the new era, revised the petition assessment methods and supervision work methods, promoted the separation of petitions and petitions, handled them according to the law, and the responsibility system for petition work, so as to facilitate and benefit the people. The reform measures were implemented.
——The mechanism of the joint meeting for petition work has become more complete, the coordination is more effective, and the work pattern of joint management has become more complete.
Up to now, the coverage rate of the county-level petition work joint conference mechanism is nearly 80%, and some provinces have achieved full coverage of the township (street) petition work joint conference mechanism.
With the improvement of various systems and mechanisms, the average processing time for petitions has been shortened from 21.5 days in 2017 to 14.6 days in 2021. The work of petitioning has become more high-quality and efficient. A large number of conflicts between petitions and petitions have been effectively resolved at the grassroots level, and the satisfaction of the masses has been significantly improved.
Resolve the backlog of letters and visits, clarify responsibilities and make concerted efforts
Not long ago, Zhang, a migrant worker, came to the reception hall of the Inner Mongolia Autonomous Region Letters and Calls Bureau and delivered a pennant to the receptionist.
"Because of disputes over the settlement volume of construction projects, more than 80 of our migrant workers have been owed wages of millions of yuan. In the past 10 years, they have been running around to reflect no results." Zhang said, thanking the Autonomous Region Letters and Calls Bureau for its great efforts to communicate and negotiate with all parties. The relevant units finally came up with a solution, allowing them to receive their wages.
The successful resolution of this backlog of petitions is a microcosm of the effectiveness of the special work of the national petitioning system to manage repeated petitions and resolve backlogged petitions.
In August 2020, the Central Joint Conference on Letters and Visits deployed a special work to control repeated letters and visits and resolve the backlog of letters and visits across the country.
In the past two years, the petition department has taken a number of effective measures to promote the special work and achieved remarkable results.
Adhere to the leadership of the case, coordinate the forces of all parties, mobilize the enthusiasm of all departments and strengthen supervision——
Due to the need for environmental protection, the livestock farm of Qiu, a villager in a village in Hunnan District, Shenyang City, Liaoning Province was shut down.
Qiu believes that the economic compensation given by the government cannot make up for his losses.
In the following years, he repeatedly went to petition departments at all levels to petition.
"Such cases of petitions and visits are often complicated in facts and involve many departments. The work of the relevant departments is not well coordinated, and some departments do not pay enough attention to it." The person in charge of the supervision office of the Liaoning Provincial Bureau of Letters and Visits said.
Find the crux of the problem, Hunnan District prescribes the right medicine, and implements the working mechanism for the main leaders to deal with key petition matters.
Led by the leader of Bao case, the district petition bureau, finance bureau, agriculture and rural bureau, sub-district office and other departments held a scheduling promotion meeting to conduct a comprehensive inspection and understanding of petition matters.
In the end, the repeated petitions that lasted 3 years before and after were resolved satisfactorily.
The relevant person in charge of the State Bureau of Letters and Calls said that in the past period of time, the leadership package case has been implemented all over the country, and it has continued to promote it at a high level and achieved good results.
Fujian, Hainan, Chongqing, Gansu and other places implement the case of provincial leaders taking the lead, and carry out visits and visits by leading cadres; Tibet, Qinghai and other places implement the "double package case" between the functional departments directly at the provincial (regional, municipal) level and the main leaders of the city and county system……
Establish a mechanism, clarify the responsibilities of each department, and promote the coordinated efforts of all departments——
"One unit has owed me transportation fees for many years. Because of the complicated legal relationship, the many departments involved, and the unclear division of responsibilities, my petition appeal has not been resolved." Guangzhou citizen Yang reflected.
In order to solve this backlog, the Guangdong Provincial Bureau of Letters and Calls and relevant departments coordinated with many units involved in Yang's letter and visit to conduct consultations, and finally properly resolved the dispute reported by Yang in accordance with regulations.
According to reports, the reason why many petition backlogs have been difficult to resolve for many years is because there are many departments involved, the responsibilities of a single department are not clear, and the coordination between multiple departments is ineffective.
To this end, the Guangdong Provincial Joint Conference on Letters and Visits signed letters of responsibility with 21 prefecture-level or above listed companies and 35 provincial-level member units to resolve repeated petitions and backlogs, and jointly formed a joint force to resolve backlogs.
For backlogs involving responsibilities of multiple departments, it is clear that the main responsible unit will take the lead in coordinating relevant departments to discuss and resolve them, so as to prevent the phenomenon of "playing the ball".
In addition, in order to effectively promote the resolution of backlogs, the petition system carried out the "Great Supervision, Great Reception and Investigation" activity. Leading cadres and petition cadres at all levels listened to their demands, solved problems, and resolved their minds directly with the masses, and their work style was further changed. , to close the flesh and blood ties between the party and the government and the people.
The movement is really hard, and the strength is unprecedented.
The problem of the people's urgency and hope is the focus of the special work of dealing with repeated petitions and resolving the backlog of petitions.
A data report card can make people truly feel the strength and effectiveness of the management of repeated petitions and the resolution of the backlog of petitions: At present, the resolution rate of the backlog of petitions in various places exceeds 90%, and the repeated petitions across the country continue to show a downward trend.
Smooth online petitions and expand channels for contacting the masses
"Online petitions for petitions, matters are handled online, results are reviewed online, problems are supervised online, and situations are judged online." In the past period, the proportion of online petitions in the total number of petitions across the country has risen significantly, and online petitions have become an important channel for mass petitions.
Governance and Shiyi are meritorious.
In recent years, in line with the development of the information age and the new expectations of the masses, the national petition system has vigorously promoted "Internet + petition", and strived to create a smooth, convenient, pragmatic, efficient, standardized, orderly, authoritative and effective petition channel, so as to achieve "multiple data travel, the masses Run less errands."
Smoothly broaden the new platform for the expression of online appeals, making it more convenient for the masses to petition online——
Mr. Lian from Xiamen City asked for help through the "New Coronary Pneumonia Epidemic Prevention and Control Appeals and Suggestions Channel" opened by the Fujian Provincial Bureau of Letters and Calls: The pregnant woman at home was about to give birth, and after arriving at the hospital, she could not be admitted to the hospital because her health code was orange; she had uploaded the nucleic acid test results within 48 hours , but the health code has not been updated for a long time, please help to solve it.
The Fujian Provincial Bureau of Letters and Calls immediately transferred it to the Provincial Economic Information Center and relevant localities and units in Xiamen City, and continued to follow up and contact relevant provincial and municipal departments and the Siming District Epidemic Prevention Headquarters.
Soon, the problem was solved, and the pregnant woman gave birth smoothly.
Today, both the national and provincial levels have opened the mobile phone client and WeChat public account to realize the extension of online petition to the "handheld".
Especially since the outbreak of the new crown pneumonia, online petitions have connected the masses around the clock, setting up a "connecting bridge" and "through train" between the party and the government and the people.
Establish and improve a new mechanism to solve problems quickly and efficiently, and make online petitions easier to use and more effective——
Ms. Jin, who lives in Shijingshan District, Beijing, saw her neighbors put electric cars on the corridor, posing a safety hazard.
She negotiated with her neighbors and property owners for many times without success, and thought of the "Shi Shi Dispute Resolution" platform for diverse conflicts and disputes promoted by the community.
After scanning the code to register, she chose "video petition" in the "I want petition" column to submit the application.
The back-office staff received the report, and the District Letters and Visits Office joined the Housing and Construction Committee, the Sub-district Office and other departments to receive video interviews, listened to the appeals, and studied on-site investigation and problem-solving solutions.
Soon, a comprehensive solution was proposed in combination with the dredging and blocking of the community: expansion of new parking sheds, construction of outdoor charging piles and charging cabinets, and installation of car blockers in the elevators.
Press the button of the mobile phone, and the petition request will be resolved.
Behind this is that all localities and departments rely on mobile Internet, artificial intelligence and big data technology to make the resolution of petition matters more "smart".
Today, the National Information System for Letters and Visits has achieved interconnection among nearly 90,000 units at the 4th level across the country.
Innovate and improve the new model of open and transparent "sunshine petitions" to make online petitions more credible——
Feng Mou, a villager in Guang'an City, Sichuan Province, reported on the online petition platform that the villagers were inconvenient to travel because the bridge was not constructed in time after the demolition of the bridge.
Soon, things moved.
"From reporting the problem, to receiving the acceptance response, to the assignment of the matter, to the problem solving, the progress of the whole process can be seen online." Feng expressed his satisfaction.
Promote justice with openness and gain trust with transparency.
It can be inquired, tracked, supervised, and evaluated... The national petition system insists that online petition work should be evaluated and supervised by the masses, effectively safeguarding the masses' rights to know, express, participate, and supervise.
Follow sunshine operation and transparent operation, open the process, method and result of handling petition matters, so as to ensure that everything is settled and everything is echoed, and the transparency and fairness of work are improved.
Resolve conflicts at the source and serve the overall situation of social governance
"What are your dissatisfaction with the resettlement house?" "If the resettlement house has hidden quality problems, we can contact the relevant units for maintenance..."
In a street in Licheng District, Jinan City, Shandong Province, petition cadres and grid workers learned that some villagers were dissatisfied with the quality of resettlement housing conditions, so they took the initiative to visit their homes to understand their demands, and tried to solve the problem first to avoid the intensification of conflicts.
"Combining petitions with grid-based governance aims to solve problems in the bud, resolve them at the grassroots level, and use the power of petitioning departments to serve grassroots social governance." Jinan Deputy Secretary-General of the Municipal Party Committee, Deputy Secretary-General of the Municipal Government, Municipal Bureau of Letters and Calls Director Li Chenggang introduced.
Resolving contradictions at the source is the fundamental solution to do a good job in petitioning, and it is also an important aspect of petitioning serving the overall situation of social governance.
In the past period, the national petition system has always adhered to the integration of petition work and the comprehensive mediation and resolution mechanism of social conflicts, and took the initiative to integrate petition work into the general pattern of grassroots social governance.
In the work of local petition departments, the "Fengqiao Experience" in the new era has been adhered to and developed——
Zhejiang Province innovatively launched the "Complaint Supermarket", adhered to the concept of "one-stop resolution", took the social conflict and dispute mediation and resolution center as a platform, and implemented a one-stop reception, package mediation, and full-chain resolution model for petition matters.
Mr. Shen, the owner of a community in Zhenhai District, Ningbo City, Zhejiang Province, believes that the relevant regulations of the housing construction and urban management departments are unreasonable and damage his rights and interests.
He didn't know which department to report the problem to, so he came to the "Complaint Supermarket" in Zhenhai District.
When he came to the "Complaint Supermarket", Mr. Shen found that each department has a window here, as well as a non-discriminatory acceptance window, and a window guided visit screening mechanism to accurately distinguish complaints and visits, and receive them by relevant professionals Personnel are classified and handled, so that they can be answered as they should.
After the petition window was received, the "Letters Supermarket" immediately convened the urban management, the Zhenhai New Town Management Committee, the sub-district office and other departments to jointly receive the visit.
Each department immediately explained the policy to Mr. Shen and others according to their respective responsibilities and responded.
The petitioning department has also introduced measures to integrate the petitioning work into and serve the overall situation of social governance and even social development.
The State Bureau of Letters and Calls focuses on the pain points, difficulties and outstanding problems of the Party Central Committee, the masses, and the society, strengthens the analysis of the structural changes and policy issues of the contradictions in letters and visits, strengthens the comprehensive research and judgment of the new situation and trends of social conditions and public opinion, and timely puts forward opinions and suggestions , to promote the problem-solving in batches at the policy level.
In recent years, the relevant petition information of the State Bureau of Letters and Calls on improving the business environment and other issues has been highly valued by relevant departments, and has been transformed into a good policy that benefits the people and the people.
In addition, some places carried out in-depth research and visit activities to solve the urgent problems of the masses, help poverty alleviation and rural revitalization; some places improved new mechanisms for dynamic investigation and resolution of conflicts and disputes to serve the high-quality economic and social development...
It is a great responsibility to forge ahead on a new journey and to do a good job in petitioning in the new era.
The person in charge of the State Bureau of Letters and Calls said that the national petition system will enhance the "four consciousnesses", strengthen the "four self-confidences", and achieve "two maintenances", continue to keep in mind the political responsibility of solving problems for the people and sharing the worries of the party, and stick to the feelings of the people. Adhere to bottom-line thinking and rule of law thinking, serve the overall work of the party and the country, safeguard the legitimate rights and interests of the masses, resolve outstanding problems in petitions, promote social harmony and stability, do a solid job in petitioning, and take practical actions to welcome the victory of the 20th Party Congress!