4 challenges overcome by the electronic taxi reservation system

3.3 minutes waiting time for the taxi booked through the “Hala” system

The number of vehicles registered in the "Hala" application reached 5,500 vehicles.

From the source

Data issued in a report by the Roads and Transport Authority in Dubai, which "Emirates Today" viewed an electronic copy of, showed that the waiting time for a taxi that is booked through the electronic reservation system in the Emirate of Dubai decreased from 11.3 minutes to 3.3 minutes, between 2018 and until At the end of 2021, a decrease of up to 70%, and the report revealed that the electronic reservation system for taxis was able to overcome a number of challenges, including delivering passengers to inaccurate locations other than their desired destination due to the driver’s inability to use geographical map information.

The authority has launched a partnership with Careem, the brand of the e-reservation company for taxis in the emirate, in the name of “Hala”, with the aim of raising the efficiency of taxis in the emirate in terms of ease of finding and booking vehicles online, and reducing the expected time of arrival of the vehicle.

According to the report, the number of vehicles registered in the application of the “Hala” service for electronic reservation of taxis reached 5,500 vehicles, at a time when the taxi sector accounted for the largest proportion of the total number of users of mass transit and shared transportation during 2021, which amounted to 34% of number of passengers.

In the report, the authority said that there are four challenges that the electronic taxi booking system overcame, namely the long waiting time for the taxi and the lack of clarity of the required time for its arrival, misunderstanding and difficulty in communicating between the passenger and the driver about the flight path and the desired destination, and connecting the passenger to a location other than his destination, and so on. From the difficulty of booking another vehicle while on the street, and the long period of time required to resolve the complaints of the passengers and receive their suggestions about developing the service.

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