“The company has not introduced any penalties for customers.

We only apply a return shipping fee for customers with a high return rate and/or low redemption value - claims that this is a "massive fine" are false information.

This tariff affects only about 10% of customers,” Wildberries said in a statement.

Earlier, as RBC reported, users of the Russian Wildberries marketplace noticed that the marketplace introduced a logistics fee of 100 rubles for the return of goods.

As some users said, they began to receive warnings about a month ago that the platform would charge a fee of 100 rubles for each of them if the consumer refused the goods.