5 risks of dealing with unlicensed auxiliary recruitment agencies

The Ministry of Human Resources and Emiratisation has warned employers and national and resident families of the risks of dealing with unlicensed domestic labor recruitment agencies, including unreliable social media pages that promote the services of this category of workers.

The ministry confirmed that dealing with approved recruitment agencies guarantees the rights of all parties in accordance with the Domestic Workers Law and its executive regulations, noting the intensification of oversight over the approved recruitment agencies in order to ensure their legal obligations, especially in terms of adherence to the prices of packages that are determined by the ministry in line with recruitment costs from Countries sending this category of employment.

Recruitment offices offer the "traditional package" where the worker is registered on the employer's file and resides with him during the contract period and its duration (two years), which is the period during which the office guarantees the auxiliary worker so that this package allows the employer to replace the worker or recover the costs of recruitment in the event of any of the four cases. During the first six months of the contract (which is the probationary period), these cases include termination of the contract by the worker without a legitimate reason, leaving him to work without an acceptable reason, or unfitness for the worker’s health, as well as his inability to carry out his work tasks in the required and agreed manner.

Part of the sums of recruitment costs shall be refunded in the event that two cases occurred during the post-trial period until the date of the expiry of the contract, which reaches a period of two years, where both cases include the worker’s termination of the contract after the probationary period without a legitimate reason or his leaving the work after the probationary period without an acceptable reason, and these are calculated Amounts according to the remaining period of the contract in months from the total recruitment cost.

The recruitment offices of auxiliary workers also offer a "temporary package", where a trained and qualified assistant worker is provided within 24 hours, and this worker is registered with the office for a contractual period of two years (in which the worker is not allowed to move as a resident assistant worker with the employer).

The offices also offer the flexible package, which provides an assistant worker registered with the recruitment office to work in a flexible system (hours - days - week - month), and the cost of recruitment is according to the type of employment.

This package has a set of benefits, including the provision of qualified and trained auxiliary workers, the number of replacement times is not specified, and the period of providing the worker is within a maximum of 24 hours.

In a report published in the fifth issue of the electronic "labor market" magazine, the ministry pointed out to five risks that employers and national and resident families may be exposed to in the event of dealing with entities recruiting this category of workers who do not have the necessary licenses from the ministry, as these risks include obtaining employment Untrained assistance and the absence of any guarantees on the assistant worker, in addition to exposing the employer to legal accountability when employing a violating assistant worker.

It also noted the possibility of the employer and his family contracting infectious diseases, as there is no evidence that the violating assistant worker is free of these diseases, as well as the possibility that the assistant worker is one of the perpetrators of legal violations.

The ministry indicated that it has sought, during the last period, towards diversifying the nationalities of auxiliary workers, which are the most sought after by employers and national and resident families, by concluding memoranda of cooperation with the countries sending these workers, which would control the recruitment process and guarantee the rights of all parties, as well as periodic review of prices. According to the recruitment costs of each of these countries.

The nationalities of the domestic workers in the country include the Philippines, Sri Lanka, Bangladesh, Kenya, Ethiopia, Uganda, Nepal and India.

The ministry affirmed its endeavor to develop services related to domestic workers in a way that meets the needs and requirements of employers and national and resident families, and at the same time facilitates access to services provided by the ministry.

In this regard, he referred to the development of services to cancel and renew the residence permit of the domestic worker, and to register a complaint about his interruption from work, by shortening the steps to complete these services, as a first stage of the development of all services related to domestic workers, which are available through the Ministry’s smart application in the Google Play and Apple Stores, as well as For the website www.mohre.gov.ae as well as the call center on the toll-free number 80060.

The employer can perform any of the services of canceling or renewing the residence permit of the domestic worker or registering a complaint of work interruption through the smart application of the ministry without the need to enter the password and name The user, where the employer must enter his ID card number and date of birth, as well as the verification code in the image appearing in front of him in the application, where a text message with the OTP verification code will be sent to his mobile phone number registered with the Federal Authority for Identity and Citizenship.

The employer must enter the verification code sent to him and choose the worker required to perform the service on his file as well as enter the required data and pay the fees. The request will be sent directly to the authority for processing and an email will be sent to the employer with the payment receipt and a copy of the notarized contract (in the case of the residence permit renewal service for an assistant worker ).

The ministry called on employers to take advantage of the advantages of paying the wages of auxiliary workers through the wage protection system, as the system allows them to pay wages on time in the easiest and easiest way in a manner that preserves their right to prove the payment process.

The wage protection system, which is optional, allows employers to pay wages through the system, whether through cash transfers to banks and exchange shops that provide service and are registered and approved with the Central Bank, or through smart applications of these agencies, after contracting with them in accordance with the established procedures.

The system includes all auxiliary labor professions, which include the employee, the sailor, the housekeeper, the cook, the guard, the private driver, the shepherd, the groomer, the falconer, the worker, the housekeeper, the farmer, the gardener, the private trainer, the private teacher, the home care provider, the special representative and the engineer private agricultural.

In response to a question by "Emirates Today", about some complaints about raising fees for domestic labor recruitment offices, especially during the month of Ramadan, due to the increase in demand, the ministry stated that the approved domestic labor recruitment offices provide integrated services through packages designed to meet the needs and requirements Employers and families, who are citizens and residents, according to price ceilings determined by the Ministry of Human Resources and Emiratisation, which depend on the costs of recruitment, according to what is in force in each of the countries sending this category of workers.

The Ministry monitors the extent to which these offices adhere to the prices set for packages and all their obligations stipulated in the Domestic Workers Law and its executive regulations and ministerial decisions issued in this regard, through periodic inspection visits to the offices and observations received from customers through the call center 80060, where the Ministry takes the necessary measures according to the nature of the violation. Which is proven to have been committed by the recruitment office, and these procedures range from stopping services to withdrawing the office’s license.

Recruitment offices offer the "traditional package" where the worker registers on the employer's file and resides with him during the contract period (two years).

This package has other privileges, including the guarantee of the assistant worker for a period of two years, which allows the employer to replace the worker or recover the costs of recruitment in the event that any of the four cases occur during the first six months of the contract (which is the probationary period), as these cases include the termination of the contract by the worker without reason a project or leaving him to work without an acceptable reason, or the worker’s health unfitness, as well as his inability to carry out his work tasks in the required and agreed manner.”

Part of the sums of recruitment costs will be refunded in the event of two cases occurring during the post-trial period until the end of the contract whose term is Two years, as the two cases include the worker’s termination of the contract after the probationary period without a legitimate reason, or his leaving the work after the probationary period without an acceptable reason, and these amounts are calculated according to the remaining period of the contract in months from the total cost of recruitment.

The offices also offer the “temporary package” where a trained and qualified assistant worker is provided within 24 hours, and this worker is registered with the office for a contractual period of two years (in which the worker is not allowed to move as a resident assistant worker with the employer).

The offices also offer the flexible package, which is the service of providing an assistant worker registered with the recruitment office to work in a flexible system (hours - days - week - month).

This flexible package has a set of benefits, including qualified and trained auxiliary workers, the number of replacement times is not specified, and the duration of providing the worker is 24 hours as a maximum.

The Ministry of Human Resources and Emiratisation calls upon employers and national and resident families wishing to recruit and use domestic workers to deal with recruitment offices approved by the Ministry and not to deal with illegal advertisements spread on social media and misleading websites, in order to ensure that they obtain all the rights guaranteed to them by law and not They are victims of fraud and fraud.

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