Aurélien Fleurot, edited by Juline Garnier 10:29 a.m., April 09, 2022
With the Easter holidays starting for zone B, train tickets are likely to be taken by storm.
It is still necessary to be able to reserve them without difficulty.
Two and a half months after its failed launch, does the SNCF Connect application work better?
Europe 1 takes stock.
A much talked about failure.
With the Easter holidays starting for zone B, Europe 1 is wondering about the operation of the SNCF Connect application, which was unwieldy and highly criticized two and a half months ago when it was launched.
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One of the indicators that makes it possible to quantify dissatisfaction is that of calls to customer service.
After having been multiplied by four, the rhythm has become classic again for a few days, in particular because several technical bugs have been corrected.
Features have appeared, such as the possibility of adding a trip to your agenda or the arrival of supporting documents for TER.
31 million tickets sold
Everything is not settled yet, but with 31 million tickets sold since the launch, the crisis situation seems to have passed.
"No doubt we could have done differently. Today, the application is launched and finds its audience. But the lesson we retain is that we probably had to do it in a brutal way", confides Christophe Fanichet , CEO of SNCF Voyageurs
In other upcoming changes, note the end of the default midnight blue color.
From May, users will have the choice with a clear mode.
The composition of the trains and the monthly price calendar will be available soon.
Difficulties that will have made competitors like Trainline happy, which has seen its SNCF ticket sales increase by 90% in the last five weeks.