A connected woman wants an eye drop.. and another does not have a taxi fare
Callers obstruct “National Ambulance” with strange requests
The operations center treats every call as an emergency.
From the source
Ahmed Saleh Al-Hajri: "The (National Ambulance) crews are highly prepared to deal with any emergency around the clock."
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The “National Ambulance” called on the public to responsibly use the emergency number “998” in cases that require urgent medical intervention, and not to occupy it in simple matters or general inquiries or for entertainment and leisure, which hinders the efforts of the “National Ambulance” teams in dealing with cases. Medical and injuries that need urgent help.
The statistics of the "National Ambulance" indicated that the number of communications it received on the number 998 during the first quarter of this year amounted to 44,459 reports, 40% of which were fake reports and general inquiries.
And she stated that during the past two years, the number of reports received to the operations centers doubled compared to the monthly average of the number of reports in the pre-"Covid-19" stage, pointing out that 40% of the reports were fake, non-emergency, or inquiries not related to ambulance or questions related to "Covid". -19” The caller can deal with it himself or through the numbers assigned by the concerned authorities, and there are several communications that the “National Ambulance” is not the competent authority responsible for dealing with.
The "National Ambulance" gave examples of the obstructive calls it received from some members of the public during the current year, including a caller who wanted to bring eye drops, and another called repeatedly, and when the ambulance arrived, she puts her number under the "Do Not Disturb" feature.
Among the calls that delay the ambulance’s work, a call at three in the morning from a woman who says to the liaison officer in the operations center, “I was in a state of fatigue, and when I heard your voice, I was relieved and no longer needed the ambulance service,” and another non-emergency case in which he asked for an ambulance to take him to the hospital. Because he doesn't have a taxi fare.
And the “National Ambulance” pointed out that it also received many calls that negatively affected the ambulance work from some during the “Covid-19” period, including a caller who repeatedly called for an ambulance, to transport people to the hospital simply because she saw them or heard them coughing, such as the grocery worker and her neighbor. and others.
The CEO of National Ambulance, Ahmed Saleh Al-Hajri, said: “The time factor in the response is pivotal in preserving the patient’s life or reducing complications that may threaten his life, and a few seconds may be critical in saving the lives of patients and injured in emergency situations, and sometimes the difference between life and death. .
Our operations centers receive many non-emergency calls that may distract our crews from a critical situation that needs immediate emergency intervention. We treat every call that comes to us as an emergency, so it is necessary to remember that the number 998 is for emergencies, and to contact it only in critical cases, In the event of uncertainty whether the situation is an emergency or not, it is necessary not to hesitate to contact.
Al-Hajri stressed that the National Ambulance crews are highly prepared to deal with any emergency around the clock and with their full capabilities to respond to all emergencies.
social responsibility
The "National Ambulance" sent an awareness message to the public, appealing to them to use No. 998 responsibly, highlighting the danger of occupying emergency resources with non-emergency communications that may impede the response to those who need it most, especially during the current period that may witness a rise in communications, and requires concerted Efforts and societal responsibility in optimally dealing with ambulance services as active partners in saving the lives of others.
Ambulance services
The National Ambulance provides emergency services around the clock in the northern regions (Sharjah, Ajman, Ras al-Khaimah, Umm al-Quwain and Fujairah), through qualified ambulance cadres and teams equipped with a modern fleet of ambulances and advanced equipment, according to the highest standards of excellence for the pre-hospital stage.
It is available to all residents, citizens and residents, to request the service through the ambulance emergency number 998 and the electronic application.
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