Its business includes mediation, temporary employment and outsourcing

A ministerial decision regulating the work of recruitment agencies

The Ministry is scheduled to suspend the agency's license temporarily or cancel its license in the event that the license documents or data are incorrect.

Emirates today

The Ministry of Human Resources and Emiratisation issued a ministerial decision regarding licensing and regulating the work of employment agencies.

The activity of employment agencies includes mediation work to bring the two parties to the work closer, and their representatives, negotiating on their behalf the terms of the contract and employment with the aim of establishing a working relationship, without the agency becoming a party to it.

Its activity also includes the work of temporary employment, and outsourcing, through the use of the worker with the intention of making it available to a third party, and the worker’s relationship becomes direct with the agency that outsourced his services to a third party, which is the beneficiary, whether he is a natural or legal person, so that the worker is assigned to him and under his supervision, according to the system Temporary employment and outsourcing, whether for a specific period of time or to perform a task or provide a specific service.

The ministerial decision specified a set of procedures for licensing the agency, while permitting the opening of branches for it in the same licensed emirate or in any other emirate, according to the requirements of local licensing authorities, without the need to obtain the approval of the ministry, provided that the conditions of the license are adhered to.

The ministerial decision, based on the law and its executive regulations, also specified a set of responsibilities and obligations for agencies, whether in the work of mediation or temporary employment and outsourcing, as well as the obligations of the beneficiary of the agency’s work, within the framework of the agency’s work governance.

Among the obligations required of the agency, whether working through mediation or temporary employment and outsourcing, is that the contracts it concludes with the worker or the employer, and with the employee or beneficiary, be in writing, in which the obligations of each party are precisely defined, taking into account the application of the provisions of the decree-law and its executive regulations unless A text is included in those contracts, and records are kept for a period of no less than two years for the workers who were employed by the agency, containing the details related to each worker, his places of work, details of the employer or beneficiary, wages, copies of contracts, and other data and information specified by him. Procedures Manual, provided that the Ministry is provided with quarterly statements in accordance with the mechanisms it sets for this.

The responsibilities of the mediation agency include returning the worker to the country from which he was recruited at its own expense, and it is also responsible for the damage it has caused to others due to the exercise of its activity, if it is proven that the agency did not comply with the terms of the agreement concluded with the employer or the beneficiary, as well as the worker’s failure to pass the medical examination Or his lack of physical fitness to do the work according to the official medical reports upon recruitment, and the worker’s qualifications do not match the qualifications, skill level or specialization required for his use or agreed upon, in addition to the fact that the worker did not sign the contract forms approved by the Ministry.

The agency for temporary employment and outsourcing is also required to implement all the legally prescribed obligations of any employer towards the worker, and the agency may not, under any form, fail to implement these obligations due to the beneficiary’s failure to fulfill the agreement concluded with it, and it is the first responsible, in all cases. For the implementation of these obligations, and to provide the worker with a copy of the conditions of use agreed upon with the beneficiary, and a statement of the tasks that this worker is required to implement, as well as providing the beneficiary with workers for the agreed-upon periods, and ensuring the required level of qualifications and skills required.

The agency is committed not to employ or recruit any worker who falls under the category of juveniles who are not authorized to work in accordance with the legislation in force in the country, and not to obtain, directly or indirectly, from the worker himself or through mediation, any sums, money, rights or gains under the name of commission, fee or Others and for any reason and in any manner whatsoever. The Ministry may compel the agency to provide a pledge to do so, with its obligation to return to the worker what he may have paid to any party or person inside or outside the country with whom the agency has dealt in this regard.

The obligations also include not exercising the agency’s work to serve any beneficiary for the purposes of providing him with employment or replacing the workers employed by him with other workers, if this beneficiary is a party to collective labor disputes, or a decision has been issued to stop his facilities, as well as not to deal with any person, or with any Another agency inside or outside the country, for the purpose of recruiting or employing labor temporarily or outsourcing, unless this person or agency is licensed to practice that work in accordance with the legislation in force in the labor-exporting country or in the UAE.

With regard to the obligations of the beneficiary towards the worker, the decision sets forth a set of obligations, including securing occupational health and safety conditions for the worker in proportion to the nature of the work and the risks of the profession in accordance with the relevant legislation, and not assigning the worker to any work or services that are outside the general framework of the work or service that was performed. Agreement in this regard with the agency, and the worker shall not work more hours than the hours agreed upon with the agency, except in accordance with the provisions and controls over overtime stipulated in the decree-law, the executive regulations and related decisions, and after the agency’s approval.

The obligations also include providing the worker with instructions on the tasks he is required to perform in writing within the general framework agreed upon with the agency, and presenting the worker with his worksheet before sending it to the agency, and recording in it any reservations made by the worker about the content of the disclosure and the non-employment of the worker with any another party.

The Ministry of Human Resources and Emiratisation is scheduled to suspend the agency’s license temporarily, or cancel its license if the availability and proven falseness of any of the documents or data provided for the purposes of the license, or if the agency commits any act that involves a form of forced labor, or human trafficking non-payment of workers’ wages, or failure to meet one of the conditions on which the license was issued.

• The decision authorized the agency to open branches in the emirate it is licensed to or any other emirate.


• The Temporary Employment and Outsourcing Agency shall carry out obligations established by any employer towards the worker.

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