Trouble with the tax office can be expensive, trouble with the tax office is free.
A blue letter, created by a machine, flutters into the taxpayer's house.
She is not polite and threatens terrible penalties if the income tax return for 2020 is not submitted immediately.
The defaulter is not aware of any guilt, the declaration was made almost in time a few months ago.
The electronic comfort program reported happily excited "done", the file had been successfully sent to the thieving magpie.
You can't argue with the robot, so pick up the phone.
There the surprise: there is actually a real person there, she is helpful and nice and finds the mistake.
The declaration arrived but without a certificate file, the tax office cannot open it.
If you have problems with the IT, contact the service.
The artificial voice announces that you should first try the electronic help - very funny if you can't get into the program.
The voice of the navigation system is also desperate this week because of her lack of emotion, she persistently asks because she doesn't understand the word "Königstein".
The wife likes to complain that the editor is mumbling, but even yelling doesn't help here.
Telephone banking was introduced for convenience.
Anyone who needs advice ends up in the loop, expected waiting time: fifteen minutes.
Five minutes later with annoying tooting, it should be ten, the robot reports ironically: Fifteen minutes.
Off to the branch.
A person is waiting behind the counter and smilingly asks how he can help.
That's how service works.