China News Service, January 21. According to the US "World Daily" report, the household goods chain Lowe's in Springfield, Illinois, the United States discriminated against Chinese customers, which has attracted widespread attention. With the support of Chinese-American state Rep. Ma Jingyi and more than 3,600 people who signed the agreement, McCarty, the regional manager of Lowe's, has called the Chinese customer to express her apology. She promised to strengthen the training of employees on sensitive ethnic issues, and will punish the employees who mishandled them. The store will also prohibit the saying "Go back to yours" Country" white women shopped again.
The Chinese woman said that she is very grateful for everyone's support for her. She said that she might have thought a lot like some people and remained silent on this incident, "but I have two little babies, I don't want to be in the Children born and raised here will face the same situation in the future." She chose to stand up to remind the public that the United States is a country of immigrants, and it is time to end the hatred of Asians.
McCarty, who took the initiative to call the Chinese woman, said she was very shocked after seeing the video on the day of the incident and apologized to the person involved. She mentioned that she had experienced similar racial personal attacks and understood the feelings of the Chinese woman very well. , she promised on the phone that she would definitely strengthen the training of employees on ethnically sensitive issues, and later issued a statement prohibiting white women customers who made discriminatory remarks from entering the Lowe's store, and other related employees would also be punished.
The company also issued a statement later saying, "We were shocked to hear about this experience. Discrimination of any kind is unacceptable at Lowe's and we are speaking to Ms Hu (the client) and apologizing to her. Knowing that we are taking swift action to resolve this matter, our aim is to always ensure that our customers are valued, respected and welcomed, and the company remains committed to creating a safe and open environment for all customers."
A Chinese woman went to Lowe's (3101 Wabash Ave.) store to buy a brazier on the day of the civil rights leader Martin Luther King Jr. When a white woman asked her, "Do you want both? Have you paid the bill?" She answered that she wanted to buy both, but she hadn't paid yet and was waiting for her family to help put it into the shopping cart.
"It's not yours until you pay, I'm taking one," the woman said.
The Chinese woman politely gave one of the braziers to her. Unexpectedly, instead of being thanked, the white woman told the Chinese woman, "You must know that this is the law of the United States, or you will go back to your country."
The Chinese woman asked the other party to apologize on the spot and was rejected. She then followed the white mother and daughter to the checkout counter and explained the situation to another white male employee present. The male employee obviously ignored the discriminatory remarks of white women, but kept asking Chinese women to Immediately delete the mobile phone video, saying that "his videotaping behavior has threatened the safety of him and the entire store."
Ma Jingyi said that after the incident, she launched a campaign to demand an apology from Lowe's. At least two friends mentioned that they had experienced racial discrimination in the same store. One of them, Heckler, who served in the office of Senator Durbin, said that last year 2 On March 12, I went to the store with my husband (different ethnicity) to buy kitchen counters and cabinets. At that time, they were the only couple in the area, but they waited for about 30 minutes before they were accepted by the clerk on duty, "We told the clerk, We already know which cabinets to buy, we have the measurements, and hopefully he can provide an estimate.”
However, the clerk on duty then told them he was busy and was about to get off work, and asked Heckler to make an appointment first by email, while complaining that the Hecklers didn't provide measurements. Heckler said the poor customer service made them very uncomfortable. Frustrated, what happened next shocked them even more.
Heckler said the clerk refused to serve them for a variety of reasons, but turned around and treated a white couple who she heard asked the clerk to estimate the price of their cabinets. Immediately politely asked them to sit down and gave them an estimate on the spot.
Heckler said providing services to customers of different skin colors "can only be explained by racism."
Another Korean woman who lives in Springfield City also called Ma Jingyi and mentioned that she was being treated unfairly at the same store because of her ethnicity.
(Huang Huiling)