China News Service, November 10, according to comprehensive Japanese media reports, on the 10th local time, Japan's NTT DoKoMo (DoKoMo) company submitted an accident report to the Ministry of Internal Affairs and Communications of Japan regarding a mobile phone communication failure that occurred in October.
It is estimated that the total number of affected users has reached about 13 million, a significant increase of about 2 million compared to the original announcement.
On October 19th, local time, the Ministry of Internal Affairs and Communications of Japan determined that a large-scale mobile phone communication failure occurred in Japan's NTT Docomo company as a "major accident."
Image source: Screenshot of NHK report.
According to the report, in the mobile phone communication failure incident of Japan's NTT Como, the affected users were about 4.6 million voice calls and more than 8.3 million data communications, totaling at least 12.9 million.
In order to assume responsibility for the accident, 8 cadres including Ikiyuki, the president of Japan’s NTT Metropolitan Co., took the initiative to return the salary of the directors, and Ii returned 20% of his monthly salary.
Japan's Minister of General Affairs Kaneko Kaneko said that he hoped that Docomo would "take all measures to prevent such incidents from recurring and share lessons with the entire industry to avoid similar incidents to other operators."
The report pointed out that the announcement of "recovery" in the case of communication connection difficulties has resulted in intricate information.
Hiroshi Kobayashi, the executive director of the online press conference, said: "Failure to release information from the customer's perspective has problems, and I have deeply reflected on it." He said that in the future, he will announce the restoration after communication difficulties are eliminated.
At around 5:00 pm on October 14th, local time, the electronic settlement communication equipment used by taxis, vending machines, etc. malfunctioned during network construction, which affected all mobile phones using the same line across Japan.
According to reports, 29 hours after the failure occurred, it was fully recovered at 10 pm the next day.
During this period, more than 10 million users had difficulty in voice calls or network connections, and about 1 million of them were unable to use mobile phone communication functions at all.
The Ministry of Internal Affairs and Communications of Japan has stated that the communication failure has constituted a "major accident" according to the "Electrical Communications Business Act" and requested Docomo to submit a related report before November 13.