At the end of 2020, Jörgen Hjälte from Munkedal wanted to buy a board game.
He searched online and found the game in the online store pluus.se.
- It came fast, and it was cheap.
For a start, says Jörgen Hjälte to SVT's consumer editorial staff Plus.
In the same vein, Jörgen changed bank, but also kept his old bank account.
When he looked at it nine months later, he got a real surprise.
Withdrew SEK 129 every month
Without him noticing, the Danish company behind pluus.se had withdrawn SEK 129 every month.
The company believes that Jörgen, with his game purchase, has also accepted a membership in their customer club, where members can buy products at a lower price.
However, the first membership fee was not charged at the same time as the game, but only seven days later, and Jörgen does not feel that the automatic membership was clear enough.
- To me, it seems that they are trying to hide that it is the membership fee that they are looking for.
The more inactive members they have, the more money they earn, says Jörgen.
According to the company, the difference in billing dates is due to the customer receiving 10 free days at the beginning of their membership.
The online store sued in court
Jörgen Hjälte is far from alone in his criticism.
Since 2018, Swedish and Danish consumer authorities have received a large number of complaints about pluus.se and its sister sites.
The Danish consumer ombudsman has now sued the sites in court with demands for reimbursement to both Swedish and Danish consumers.
The sites' spokesperson does not want to comment on details concerning the court process, but emphasizes that Jörgen's subscription has been terminated at his request and that he considers himself to be clearly informed about the membership fee.
- Among other things on the web shop's front page, in connection with all prices and in connection with "check out" and in the order confirmation sent via email, the complete membership terms appear, writes the company's administrative director Rasmus Andersen in an email to SVT.
Exactly what the site looked like when Jörgen made his purchase is unclear, but the company states that it has continuously improved the website.
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How far should you have to scroll?
Judge for yourself whether the order confirmation that Pluus customer Jörgen Hjälte received is clear enough.
Photo: Facsimile / SVT
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Photo: SVT
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