Enhancing the effectiveness of digital government (people's point of view)
——Let the application of digital technology benefit the people②
Newspaper Commentary Department
Flowing data and smooth experience allow people to run less errands and run more data, which is giving people a real sense of gain
Government services are shifting from government supply-oriented to mass demand-oriented, and the trend from "offline running" to "online operation" and from "separate operation" to "cooperative operation" is becoming more apparent
Sitting in front of the video surveillance system, the staff can view the status of various flooding points in the jurisdiction in real time with a single click of the mouse, and make emergency dispatch work in time; in the Yangtze River Delta region, residents of Shanghai, Jiangsu, Zhejiang and Anhui can move their fingers to achieve remote locations. Withdrawal of the provident fund for house purchase, direct settlement of outpatient expenses for medical treatment in different places, and migration of college and secondary school students’ graduation accounts; through the community’s “One Netcom” system, the staff received clues from the masses on illegal storage of gas tanks, and eliminated multiple “black gas” in one fell swoop Density and timely elimination of hidden security hazards... Various digital government application scenarios reflect the trend: precise grassroots governance and smarter services for people and enterprises.
In recent years, with the integration of new-generation digital technologies such as big data, cloud computing, and artificial intelligence into the construction of digital government, “handheld office” and “fingertip office” have become standard for government services.
The cloud platform re-engineered the government affairs process, and innovative practices such as “run at most once” and “no-face approval” are emerging; data cross-regional collaborative management, “one network,” “remote,” and “cross-province” are moving into reality.
According to the "2020 United Nations E-Government Survey Report", the international ranking of China's E-Government Development Index has risen from the 65th place in 2018 to the 45th place in 2020.
Flowing data and smooth experience make people run less errands and run more data, which is bringing people a real sense of gain.
In a congratulatory letter to the 2021 World Internet Conference Wuzhen Summit, President Xi Jinping emphasized the need to "enhance the effectiveness of digital government."
The "14th Five-Year Plan" and the 2035 long-term goal outline proposed that it is necessary to "improve the level of digital government construction", apply digital technology to government management services, promote government governance process reengineering and model optimization, and continuously improve decision-making science and service efficiency .
If the problem of "one network" in government services was mainly solved in the past, then in the future, a greater breakthrough will be in "universal administration."
The former is basic conditions and physical changes, while the latter is a chemical reaction that realizes process reengineering, efficiency improvement, and governance optimization.
Only when the masses can solve the urgent and worrying problems at their fingertips, and market entities can achieve "one-stop approval" through the Internet, can the enhancement of the effectiveness of digital government be transformed into the livelihood of the people, and into the stimulation and governance of economic vitality. Ability improvement.
Leading by the construction of digital government, profound changes are taking place in the field of public services.
On the one hand, government services are shifting from government supply-oriented to mass demand-oriented, and the trend from “offline running” to “online running” and from “separate running” to “coordinated running” is becoming more apparent.
For example, the "Apply Code" launched in Shanghai is the "health code" when people go in and out of public places; when taking the subway, it is the "metro code"; when going to the hospital, it can be used as a medical insurance card... "One Netcom Office" continues to go in depth, and new application scenarios are still being developed as needed.
On the other hand, government governance methods have been greatly expanded and innovated, and digital applications have promoted more efficient people's livelihood services, enterprise development, disaster prediction, and emergency management.
For example, to optimize the business environment, the proportion of provincial-level administrative licensing matters that have been accepted online and "at most one run" has reached 82.13%, and the average commitment time limit for more than half of the administrative licensing matters nationwide has been reduced by more than 40%.
Practice has proved that the use of digital technology to accelerate the transformation of government functions and promote the transformation of government governance can better meet the increasing public demand for government services.
To enhance the effectiveness of digital government, it is necessary to seize the "bull nose" of data sharing.
Looking at reality, the deployment of medical and health resources in the prevention and control of the new crown pneumonia epidemic, the efficient and precise docking of the "thousand lines above" and the "one needle below" in the grassroots governance, the Yangtze River Delta covers 41 cities and achieves the same city of more than 100 matters The integration and sharing of data is inseparable from the “one network operation” of China; facing the future, the continuous expansion of convenient services in the same city, the further compression of the progress of application and approval, and the perception, prediction and prevention of emergency risks also need to be opened up. Information barriers and elimination of departmental barriers.
Only by opening up the "data base" through reform and innovation, and strengthening coordination and sharing through system improvement, can government orders be reached with one key, execution to the end, service through the Internet, and supervision through one screen.
Enhancing the effectiveness of digital government also requires the broad masses of party members and cadres to continuously improve their digital literacy and digital governance.
The rapid spread of the Internet and the explosive growth of data have had a major impact on economic development, social governance, and people's lives.
General Secretary Xi Jinping emphasized: "Being good at obtaining data, analyzing data, and using data is the basic skill for leading cadres to do a good job." This requires party members and cadres to expand their horizons in "learning", work hard on "thinking", and "use". The above has seen practical results, strengthen the ability to use digital technology to advance various tasks, and continue to promote scientific government decision-making, precise social governance, and efficient public services.
At the same time, make more use of what you can do with "numbers", and you must also pay more attention to what you can't do with "numbers."
There are still groups in society that cannot keep up with the pace of the digital age. Party members and cadres need to face the "digital divide" so that the construction of digital government can benefit more people.
Only in this way can the effectiveness of digital government construction be transformed into governance effectiveness and continuously promote high-quality economic and social development.
In the history of mankind, from agricultural society to industrial society, from slash-and-burn to acousto-optic electricity, every technological revolution will bring about changes in institutional systems and governance methods.
Following the wave of digital civilization, continuously enhancing the effectiveness of digital government, and constantly advancing the modernization of the national governance system and governance capabilities, the people's sense of gain, happiness, and security will surely be more substantial, more secure, and more sustainable.