Swiss bank refuses to respond to customer because of his voice

While trying to contact his bank for information by phone, Vendel Horvath, a client of UBS bank in Switzerland could not be informed.

The reason ?

His voice.

According to the young man, the bank's account manager considered that she was too feminine to belong to a man, reports the Swiss version of

.

Vendel Horvath contacted his bank because he had exceeded his credit card limit.

He then sought to "reduce the amount of installments to be repaid or find another solution," he explains.

It was necessary to go through different services, not without difficulty, before being put in touch with the right interlocutor.

Then, the client then had to answer questions to ensure that he was the account holder in question.

But it was not enough.

"Discriminatory behavior"

"The employee told me that my voice was too feminine and that he could not give me information about my account for that reason," said the young man.

At the end of the line, the employee would then have justified himself.

“He told me that the credit card belonged to a Mr. Horvath and that I didn't sound like a Mr. Horvath,” the customer clarified.

The young man tried to find a solution by offering to answer security questions again to ensure that he was indeed Mr. Horvath.

But the UBS employee refused, preferring to refer him to customer service.

“I was surprised and didn't know what to say.

I told him his behavior was discriminatory, but it didn't help.

I find it awful that we still have to endure this kind of thing today, ”he testifies.

For its part, the bank said it had not been made aware of this affair.

A spokesperson for the banking establishment nevertheless specified that if an answer to the security questions was incorrect, the bank could, if necessary, compare the voice on the telephone with a sample already present in the system.

In the event of a mismatch, the account manager may refuse to provide information.

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