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The UAE leads the digital transformation process in the region
The UAE has started providing quality packages of electronic services in various fields.
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The UAE has established its position as a world leader in government and private investments in digital transformation, and the adoption of smart applications in various economic and societal sectors and the details of daily life, which has made it a preferred international destination globally for living and work, and a destination for those looking for an integrated, advanced smart environment, that adopts everything new that facilitates people's lives, It speeds up the provision of services, shortens processes and procedures, saves time and effort, and employs technology and artificial intelligence to improve people's quality of life and provide them with an integrated smart experience in the UAE.
The digital transformation has reflected on the position of the UAE as a preferred global smart destination for investment, living and improving the life experience, thanks to the application of the principle of digital quality of life, and the accompanying digital health technology, digital education, digital justice, the experience of customer happiness with public services, and community involvement in the design and development of services government, providing data at the service of individuals and institutions, and dedicating the right to access information and positive citizenship values and behaviors in the digital world, with continuous measurement of customers’ happiness when using digital services.
The country was a pioneer, at the regional level, in developing digital transformation steps. More than two decades ago, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, announced the “e-government” program. Which formed the cornerstone of all subsequent digital transformation initiatives at the state level, stressing that the goal is to "consolidate the leadership of the United Arab Emirates in the field of electronic development."
The announcement of e-government in 2000 set a precedent in the region, and government institutions began to convert their services into electronic services available to customers and beneficiaries, wherever they are and around the clock, without the need to visit service centers.
The UAE began providing qualitative packages of electronic services in various fields, which reflected positively on developing the business environment, attracting investments, and establishing creative business clusters, such as Dubai Internet City, which was established in 1999, and formed a window on the future of electronic transformation in the region.
The UAE has established its position as a global model for electronic transformation, a preferred destination for money and business in the region, an ideal environment for various economic and commercial activities, and an attractive destination for the most prominent talents, expertise and regional and global companies, with clear strategic visions and a roadmap for future foresight and contribution to its industry, with the aim of achieving comprehensive qualitative achievements. In various vital sectors, which would enhance the prosperity of the state in a sustainable manner, ensure the building of a promising future for its generations, and facilitate procedures for completing transactions, obtaining services, and commercial exchange, leading to project management through digital transformation, especially in circumstances such as the “Corona” pandemic, which The Emirates crossed it with full aptitude.
The country entered a new phase with the smart government in 2013, as it constituted a qualitative shift from e-government to smart government, to digital government.
The government has succeeded in fully achieving the smart transformation of its services, which is also reflected on investors from three angles. The first is to take advantage of smart transformation and the advanced digital infrastructure in managing their projects, and to develop them based on artificial intelligence and advanced technology, and the second is to reduce financial and time costs and increase the ease of doing business, The third is to harness the technologies associated with smart transformation to expand and develop these businesses, and to give projects a global character, by communicating with all continents of the world in an easy, safe and modern manner, in line with the changes that the world is witnessing in general.
The UAE was able to enhance the investment environment, through digital transformation steps that benefited investors and their sectors, by launching a series of initiatives and strategies, most notably the National Strategy for the UAE Digital Government 2025, the Emirates Strategy for Government Services, the Emirates Artificial Intelligence Strategy, and the Emirates Digital Transactions Strategy Block 2021 Chen, the UAE Strategy for the Fourth Industrial Revolution, the Dubai Paperless Strategy, the National Cybersecurity Strategy 2019, the Dubai Cyber Security Strategy, the Dubai Data Initiative, the Dubai E-Commerce Strategy, the Dubai Internet of Things Strategy, and the Smart Dubai Strategy 2021.
First place in the Arab world and regionally
According to global reports, digital transformation has contributed to the UAE's ranking as the first Arab and regional, and 15th globally, in terms of its ability to attract foreign direct investment, according to the results of the Global Foreign Direct Investment Report for 2021, issued by the United Nations Conference on Trade and Development, which monitors investment results. Foreign direct for the year 2020 in the countries of the world compared to 2019.
• The UAE ranks first in the list of countries with the best electronic infrastructure in the world.
• The UAE is ranked first in the Gulf, Arab and West Asia, and eighth globally in the smart services index.
• The UAE ranks seventh globally in the ICT infrastructure index.
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