The worst 5 parties have been given 90 days to adjust their course

Mohammed bin Rashid adopts the results of the best and worst 5 government agencies in digital services

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His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, stressed that continuous evaluation is the basis for the continuous development methodology adopted by the UAE, and that the opinion of society is the true measure and indicator upon which the results of any evaluation of the performance of the federal government and the efficiency of its services are based. and access to dealers at any time and any place.

This came when His Highness Sheikh Mohammed bin Rashid Al Maktoum approved the results of the evaluation of the best and worst five federal government agencies in digital services, as part of a comprehensive evaluation process that His Highness directed to launch last June, to include more than 1,300 digital services provided by ministries and federal government agencies.

His Highness said in a tweet via Twitter: "Brothers and sisters, we directed 3 months ago to evaluate the government's digital services... and after polling 55,000 customers, about their opinion of the services of 30 government agencies... We attach to you the five best agencies, and the five worst agencies in the world." The government .. We give 90 days an opportunity to improve services, and we will re-evaluate the worst parties after that, to take a decision on them.”

His Highness added, "We in the UAE government are accustomed to involving the community in evaluating the government's work and performance, and informing it of the results achieved by the authorities, whoever they are. We believe that our society is the best evaluator of the level of government and its services. On the road, he can give the opportunity to young people who we believe in their abilities and trust in their capabilities to inject new blood into government agencies, enabling them to succeed in the race for excellence and the leadership challenge.”

His Highness Sheikh Mohammed bin Rashid Al Maktoum stressed that "the entities that have achieved the best evaluation of their digital services deserve to be commended, and we expect more from them, to achieve our goals that the UAE government will be the best in the world in providing services... We want to reach 90%, the percentage of customers' satisfaction with our services." We are confident in the ability of our government work team to achieve this goal with the highest degree of efficiency, and in the fastest time.”

His Highness added, "The entities that were unable to upgrade their digital services to the required level, we are waiting for them to modify the path and achieve the best results within 90 days. We directed the digital government to supervise the process of developing digital services, and the services of these entities will be re-evaluated, to ensure the achievement of our goal. Fundamental to the comprehensive digital transformation of government services.

The Ministry of Interior topped the results of the evaluation, advancing the list of the best government agencies in digital services, followed by the Federal Authority for Identity and Citizenship, the Ministry of Foreign Affairs and International Cooperation, the Ministry of Climate Change and Environment, and the Ministry of Community Development.

As for the list of the worst entities in digital services, it included the Ministry of Education, the Federal Tax Authority, the Securities and Commodities Authority, the General Pension and Social Security Authority, and the Ministry of Energy and Infrastructure.

The evaluations were based on field studies and opinion polls, which included 55,000 customers of the UAE government, and were conducted over a period of three months, and focused on the performance of 30 government agencies, providing more than 1,300 services, through 58 digital channels nationwide.

Vice President of State

• We were directed 3 months ago to evaluate the government's digital services.. We polled 55,000 customers about their opinion of the services of 30 government agencies.

• In the UAE government, we are accustomed to involving the community in evaluating the government's work and performance.

• Those whose digital services have achieved the best evaluation deserve to be commended, and we expect more from them.

• We give 90 days a chance to improve services, after which we will re-evaluate the worst actors to decide on them.

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