This year's White Paper on Information and Communication cites that various issues have become apparent to the government due to digital support after the spread of infection, such as problems with the contact confirmation application for the new coronavirus, and thorough operations are carried out on a zero basis. He points out that it needs to be reviewed.
The White Paper on Information and Communication, which was decided by the Cabinet on the 30th, summarizes the current situation and issues regarding the digital response of the government after the spread of the new corona infection.
In this, it is analyzed that various systems were not designed from the viewpoint of improving user convenience, and the project management ability of the administrative organization was insufficient.
Furthermore, while digital technology was actively used overseas for payment of benefits and measures for supply and demand of masks, in Japan, notifications were delayed due to delays in application and benefits of benefits, and notifications were not sent using the contact confirmation app. He pointed out that a problem had occurred, and said, "While the people and businesses are required to provide prompt support, a situation has become apparent in which prompt and flexible efforts cannot be made."
He points out that in order to promote the digitization of government, it is necessary to thoroughly review operations on a zero basis and provide a series of services in collaboration with the national, local and private sectors.
In addition, one of the reasons why telework is not progressing is that there are many procedures premised on documents and seals in government offices, and it is said that it is necessary to review the customs so far and immediately shift to a new lifestyle. ..