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05 July 2021 The company Foodinho, controlled by GlovoApp23, will have to modify the processing of the data of its riders, carried out through the use of a digital platform, and verify that the algorithms for booking and assigning orders for food and products do not produce forms of discrimination . The company will also have to pay a fine of 2.6 million euros.This is the decision of the Privacy Guarantor, the first concerning the riders, following an initial inspection cycle on the methods of managing workers of some of the main food delivery operating in Italy.



The complex investigation activity also involved the Italian company Foodinho, where "numerous violations of the privacy legislation, the workers' statute and the recent legislation protecting those who work with digital platforms" were found. The Italian Guarantor has also activated, for the first time, a joint European cooperation operation, pursuant to the GDPR, with the Spanish Guarantor to verify the functioning of the digital platform owned by the parent company GlovoApp23.



The Authority found "a series of serious offenses, in particular with regard to the algorithms used for the management of workers. The company, for example, had not adequately informed workers on the functioning of the system and did not ensure guarantees on the accuracy and correctness of the results of the algorithmic systems used for the evaluation of the riders. It did not even guarantee procedures to protect the right to obtain human intervention, express one's opinion and contest the decisions adopted through the use of the algorithms in question, including the exclusion of a part of the riders from job opportunities ". The Guarantor therefore required the company to "identify measures to protect the rights and freedoms of riders in the face of automated decisions,including profiling ". 


#FoodDelivery Foodinho will have to modify the data processing of its riders and verify that the order assignment algorithms do not produce forms of worker discrimination.

For the company, fine of 2.6 million https://t.co/nbdziq8WtP #GarantePrivacy pic.twitter.com/EFYTpIgSuH

- Privacy Guarantor (@GPDP_IT) July 5, 2021