The Swedish Vehicle Protection's letter sent with an offer of a car guarantee is contrary to the Marketing Act, according to the Swedish Consumer Agency, which recently put the company on its warning list.
The car owner Göte Nigård was already able to show SVT Plus in the autumn that the letter contained pure untruths regarding his car, and when Plus contacted the company about the criticism, the customer service responded as follows:
- The only thing I can say about the reports is that people do not think our marketing is okay.
That's the only problem, isn't it?
Allows error sending
In a conversation with customer service that a private individual recorded during the spring, the company's employees admit that letters with claims that the recipient's car guarantee has expired have been sent incorrectly to car owners whose new car guarantee still applies.
This is despite the fact that the conversation was recorded over six months after the Swedish Consumer Agency first drew the company's attention to the problems.
- This has gone out to some cars that were less than three years old, unfortunately.
We sit them and pay money back to right now, says the customer service employee.
Hear more from the conversation in the video above.
Plus has contacted the people in charge at the company but has not received any official answers.