In-house chat Like your boss!
I was angry at ... June 17, 22:58
Is "Like" "Yes" or "No" in the writing of the boss of the in-house chat?
As the number of online work exchanges increases in Corona, how to use the "Like" mark with a thumbs up is being discussed on SNS.
"How do you like your boss?"
"
May I like
you? You need to confirm the phone number." With
this, you can't feel free to like.
I tried to find out what to do.
(Reporter, Network News Department, Aya Noda, Kenta Hayashida, Hiromi Akimoto)
I was angry with "Like"
"If you like it, you're preached and told me to call and apologize," said
a 33-year-old man on Twitter this month.
In February of this year, he was unexpectedly reprimanded by his boss for using "Like".
About 10 members of the company were exchanging work using online chat.
A boss wrote a work note to one of his subordinates.
Men responded to this with a "like".
"I saw the writing. I'll be careful myself."
I just responded with that intention.
However.
Male
"I received a call from another boss in my 50s and said that I shouldn't like that kind of writing. I was told to apologize to the boss who wrote it properly on the phone."
In the first place, for men, "like" used in business exchanges means "confirmed."
It is said that he is not disrespecting the other party.
Also, many people around men use "likes" in this sense.
It's been more than a year since the corona wreck was centered around online communication.
However, I mourn that it is difficult for my boss, who is older, to understand these ideas.
Man:
"I feel like there are people who can't keep up with the times, and I can't understand it no matter how many times I explain it. I think that's better communication. "
"Like" is good, but "Heart" is ...
By the way, I also felt free to like my boss.
I haven't been particularly careful so far, but I'm not really happy about it ...
Alright, I can't help worrying about it.
Let's take this opportunity to hear what we really mean.
I asked the three bosses (= desks) of the network news department to which I belong.
These three people heard the story.
1. Specializing in weather and disasters, Kato desk (40s)
2. Judo Hitoshi, Yoshizawa desk (50s) that bundles reporters
3. Top of our department, Director Tanaka (50s)
Q Do you care if your subordinates press "Like"?
Kato desk
"to frequently used from usually myself, I I never had to worry about,"
Yoshizawa desk
"I do not care at all. Probably such casual means I chat function"
Tanaka, director
"I am also to use rather than up and down relationship," say I'll get it too. "
I was relieved to stroke my chest.
However, I feel something in my eyes ...
The main line of sight is the Seki desk (40s), who will join the network news department from July.
It seems that I have something to say while listening to the exchange.
Seki Desk
"The other day, I was talking with a reporter about a project for a long time. At the final confirmation of the final confirmation, it was going to be late at night. I sent it, "Please keep it." Then, only "Like" was returned ... "
While striking each other, the reporter's feelings made me feel cold sweat.
Seki Desk
"I've been working hard together, but at the end I just liked it (laughs), and then I started to think about how to use" likes "."
The three desks who answered that they don't care about "likes" from their subordinates also say that they should be careful when they "like" themselves.
Yoshizawa Desk
"I use it without worrying that the difference in age from myself is around 5 years old, but I'm a little worried about seniors who are 10 years old or far away. When a long chat comes from the other party, I also try to return it properly in sentences. "
In addition, there are also such worries unique to my boss.
Kato Desk
"If you just get a" like ", you'll be worried that it's being transmitted properly. Maybe you're" like "in the sense that" I'm not really convinced, but it's okay "... "
Tanaka, director
and" to not come back a reply "Like" become only pressed form, Toka wonder if the answer is difficult, I think you are able to become concerned about whether the party had what you think. "
He doesn't mind being pushed, but he is conscious of what he thinks behind the "like".
After all, it seems that he really cares about "likes".
Do not use "heart"
In addition, there was a mark that three bosses all said that they would not use it.
It is a "heart" that means wonderful.
Kato Desk
"I try not to use
" Heart "
because it may be misunderstood or make the other person feel uncomfortable."
Yoshizawa Desk
"I don't use" Heart ". It may lead to sexual harassment. I get a sense of intimacy when I get it. "Mr.
Tanaka
" I haven't really thought about using "Heart" myself. "
It seems that the hurdles for a serious Showa male boss in our department to master "Heart" are still high.
What is the correct way to use "Like" and "Heart"?
We have continued to use "Like" and "Heart" without worrying about the perception of our boss.
Was it used correctly?
I asked the person in charge of the group chat "Microsoft Teams".
Mr. Kanazawa
"Like" is what brought casual SNS exchanges to the business environment. If it is an email, it will be difficult to add a preface and it will take time to prepare. It is prepared as a tool to tell "I confirmed" to
It seems that the usage of "Like" was not wrong.
However, some bosses were reluctant to use "Heart" for business.
Mr. Kanazawa
"I would like you to take the heart as a literal meaning, not as a mark, and use it. It's easy to understand because the number of people working from home has increased due to Corona's disaster and you can't communicate or react directly. I think you should tell
It seems that Microsoft Japan uses "Heart" for internal chats, regardless of gender or job title, even for presidents and executives.
On the other hand, he doesn't use "sad" or "anger" very much.
In fact, the six marks prepared are common throughout the world.
As businesses become more globalized, they now use the same services in more than 120 countries.
He thought that it was necessary to have an easy-to-understand mark that was common throughout the world so that communication could be achieved even if there were differences in time and language.
What should people who are reluctant to use these marks do?
Mr. Kanazawa
"There are no correct or incorrect ways to use it. What we are telling our customers is that they don't think too much. Rather than spending time on emails, they just like it and spend more time on it. I think it's better for the company to direct it to other productive and creative work, but you don't have to force it. Have each organization use it in the most comfortable way. Is ideal. "
For better communication ...
There was some interesting data on how to use emoji marks in Japanese chat.
This is a survey conducted by the Japanese business chat "Chatwork" two years ago, targeting 3,000 users.
When I asked people who use pictograms a lot, about 90% of their colleagues were using them, while about 50% were for their bosses and subordinates.
Only 30% of external business partners.
It seems that "Like" is also used properly depending on the other party.
"I want you to understand that it's just" like "because it's Frank." "It's
difficult to use negative emotions such as" sad "."
Many voices were received about the types of emoji, and the corporate culture and personal value. It is said that he felt that there were various ways of thinking depending on the view.
Mr. Kitaguchi:
There are many people who feel the benefits of using pictograms, such as smooth communication and better teamwork, and many people want their bosses to use them. I think it's important to think about how to communicate and how you want to use chat. "
Based on the opinions received from users, Chatwork has created six reaction functions such as "Like", "OK", "Thank you", and "Congratulations".
The important thing is to respect each other's values between the generation who is accustomed to using pictograms when exchanging smartphones and the generation who is accustomed to exchanging sentences using email.
Mr. Kitaguchi
: Instead of denying that "it's old that you can't master it," we respect the values we have built up in each other's work life, and for example, we always use "likes" with this feeling. I think it's important for everyone to use it comfortably by communicating the feeling that if you use the reaction, you will feel a sense of intimacy. It's also important to approach from the boss generation. "
Whether face-to-face or chat, the important thing is whether you can communicate with each other.
How does the recipient feel?
While thinking about that, I hope I can use it to convey the message contained in each "Like" well
!