Dubai Municipality is the first in the world in the institutional innovation category within the International Award for Best Practices 2021
Dubai Municipality, represented by the Department of Knowledge and Creativity, won first place in the world within the International Award for Best Practices for the year 2021, in the category of institutional innovation with a 7-star rating, which is the highest rating within this prestigious award.
Dubai Municipality achieved this new achievement during its participation in the work of the Seventh Business Excellence Conference in New Zealand, where the department presented its experience in the innovation and knowledge management, which aims to achieve the objectives of the national innovation strategies and the innovation and knowledge strategy in the municipality, as an affirmation of the department’s commitment to support and encourage innovation in its work and enhance Leadership values.
On this occasion, Eng. Daoud Al-Hajri, Director General of Dubai Municipality, stressed that the department, in accordance with the directives and vision of the wise leadership, is continuing its quest to achieve the highest levels of excellence in performance, adopt best practices and develop new paths that encourage innovation and support creative ideas in line with Dubai's future directions, especially in The field of complete transformation to the digital environment, with an interest in providing the best quality of services to society in a manner characterized by speed, accuracy and high efficiency, with the vision of His Highness Sheikh Mohammed bin Rashid that Dubai is the best city for life and work in the world.
He said: "Dubai Municipality won first place in the world with a seven-star rating within this award, a new certificate that we are proud of and motivates us to do more work and give to maintain this high level of excellence, and confirms that we are on the right path in performing our mission through which we serve the community." With it, we provide comfort and happiness for citizens and residents as well as visitors.”
The International Best Practices Award aims to honor institutions that have pioneering achievements and contributions, aiming to establish a culture of innovation in all aspects of their operations, and to advance global practices in the field of innovation.
The award evaluation criteria included: leadership and strategic planning, training and employment of innovation and continuous development, tools and methods of innovation, management of ideas and best practices, facilities and resources, spreading a culture of innovation among employees, relationships with partners by building effective internal and external communication networks, and finally measuring innovation performance. .
Dubai Municipality has succeeded in achieving outstanding achievements in these criteria, which won the praise of the award jury members, as the department’s commitment to strengthening the innovation and knowledge system, knowledge exchange activities, and spreading a culture of innovation in projects and services, and achieved the best results in the field of measuring the impact of management practices. innovation.
It is noteworthy that Dubai Municipality has received during the last period many forms of honors at the international level, the most recent of which was winning the Excellence Award in the field of knowledge management by the American Center for Quality and Excellence APQC, where it was selected among the top 6 distinguished institutions in the world in knowledge management, and among the best Three institutions globally in the application of the knowledge management program.
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