Travelers can not transfer their tickets, worth hundreds of kronor, to the new ticket system and many receive different types of error messages.
But despite the fact that several, already at the beginning of the launch, directed criticism at Jönköping's county traffic, many still encounter problems.
Every day, people stand in long queues at customer centers because they do not succeed in switching to the new ticket system without any problems.
People testify to a lot of problems
On JLT's Facebook page, there are many comments where people describe various error codes and other problems that arise when they have to move their old tickets to the new system.
"I do not even get into the app now, even though I uninstalled the app and downloaded it again!", Writes a person on JLT's Facebook page.
Another user writes: "Congratulations on the deterioration ... If you have travel money today, it does not work the same with the new system.
Not all people can fix apps and cards ... shit system I must say ”.
Some also experience insufficient help when contacting county traffic customer service by telephone.
"Jisses.
It is very difficult to buy a season ticket in the app.
Have called support but do not get the help I need ", writes another Facebook user.
JLT responds to the criticism
On April 26, Jönköping County Transport launched a new ticket system, now there is one week left until the old system is shut down.
The last day to travel with the old mobile app is 31 May.
- We had an old system that has been around for ten years and is stopping development at the supplier.
Nor can it be adapted to the new requirements that exist and that come to public transport.
It was the end of the contract period and it was time to make a new procurement, we did it with our neighboring counties, says Petra Sundell, marketing manager at JLT.
Jönköping County Transport responds to the criticism from travelers in the clip above.