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Schwerin (dpa / mv) - Justice Minister Katy Hoffmeister (CDU) calls for more consumer-friendly regulations for the reimbursement of travel expenses. It should be examined, for example, to what extent there could be automated and faster compensation payments for canceled train journeys and flight delays, said the CDU politician after the consumer protection ministerial conference of the countries. "In future, advance payments should be limited to advance payments that can be proven," explained Hoffmeister. "Even well over a year after the start of the corona pandemic, many people are still struggling to repay their travel expenses paid in advance." This shows that the previous regulations were not sufficient to protect travelers from costs through no fault of their own.
The CDU politician also called for a service hotline to be set up for senior citizens.
“In my opinion, this nationwide service offering is also important in view of demographic change.
The increasing life expectancies and the changing problems of older people must be taken even more into account. "
Many older people need traditional sources of information.
It is also daily business in the Ministry of Justice that older people almost exclusively pick up the phone when they ask.
© dpa-infocom, dpa: 210509-99-525638 / 2