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Trier (dpa / lrs) - Concern about the job, loneliness and stress in the family: In the corona pandemic, people are increasingly looking for advice and consolation in telephone counseling.
In Trier, there were 11,550 conversations in 2020, more than 1,000 more than a year earlier, the Trier diocese announced on Friday.
Especially at the beginning of the first lockdown in spring 2020, demand rose sharply.
Two out of three people called the telephone counselors more than once.
The corona pandemic continues to unsettle many people, exacerbate existing problems and create new ones, according to the annual report.
Many callers suffered from being unable to see friends and family.
The situation is particularly difficult for people who suffer from depression and anxiety.
They experienced the pandemic as a problem intensifier.
With 3165 calls, the most frequent topics of conversation at the telephone counseling in Trier revolved around partnership, family and separation.
Loneliness was a key issue with 2105 calls.
Thoughts of suicide were mentioned in 774 phone calls.
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In order to meet the increased demand, the services of the telephone pastoral care Trier were increased in 2020.
Nevertheless, there were sometimes waiting times, it was said.
A total of 73 volunteers and two full-time professionals took calls.
Nationwide, the 105 telephone counseling centers counted around 1.2 million calls.
© dpa-infocom, dpa: 210507-99-503988 / 2
Telephone counseling in Trier