Frankfurt / Main (dpa) - After ten months of negotiations and several waves of strikes, there is a tariff agreement for the Deutsche Bank call centers.

According to the trade unions Verdi and DBV, both a two-step wage increase and the gradual introduction of a 13th month's salary were agreed on Friday.

The new collective agreement runs until October 31, 2023.

The 640 employees in the call centers of the largest German money house in Berlin and Essen will therefore receive 2.0 percent more wages from this June.

On October 1, 2022 there will be a further tariff increase of 1.5 percent.

According to the information, the 13th monthly salary will be built up retrospectively from 2020.

In a first step, the employees will receive an additional 25 percent of the gross salary and 200 euros as a one-off payment in the coming month.

In the current year it is 35 percent, from 2025 there will be a full monthly salary in the year on top.


"For employees in the lowest salary group with just under 2100 euros gross, the result achieved - 13th salary, one-off payment and wage increase - means additional money for this year in the amount of almost 1500 euros," explained Verdi negotiator Roman Eberle.

"That is impressive, even if we would have wished for more with such a powerful group as Deutsche Bank, for which DB Direkt operates the call center."

In the negotiations that had been going on since July, Verdi had demanded six percent more salary retroactively from April 1, 2020, but at least 150 euros.

In addition to telephone customer service, the tasks of DB Direkt also include direct sales of selected Deutsche Bank products.

© dpa-infocom, dpa: 210423-99-323934 / 2


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