The Skåne line is the name of the train section between Helsingborg-Hässleholm-Kristianstad.
And it is on this stretch that the protection organization has identified 35 incidents - threats, violations and violence - against customer hosts in the past year.
One of these incidents was the beating of Mattias Nasser.
"Still serious incidents"
The chief safety representatives have now turned to the Swedish Work Environment Authority with a request according to 6: 6.
They require 12 departures to be manned twice.
- A few years ago, the trains were staffed with two customer hosts.
These were removed and instead more camera surveillance and opportunities to call on guards were introduced, says Ola Brunnström, chief safety representative at Pågatågen.
- It has not meant that our events have decreased.
We still have very serious incidents, says Ola Brunnström.
Will call the police
However, Arriva, which runs Pågatågen, does not share the protection organization's assessment of the need for double staffing.
- We do not think that is the solution.
Most incidents occur in connection with the ticket controls, says Kenny Bungss, head of security at Arriva.
- Therefore, it is important that the staff knows exactly what to do at ticket control where the problems often occur, and if there is a deviation - if someone is threatening or not listening - then you should go back and call the police or law enforcement resources.
"A societal problem"
Kenny Bungss calls the growing number of incidents an industry problem:
- We see it in Sweden and throughout Europe.
Train staff are more often exposed to abuse and violence.
It is a societal problem that is very serious.
The customer hosts have access to assault alarms and the ability to carry body cameras.
There are no figures on whether the cameras deter travelers from attacking staff.
- The biggest work environment problem we have is violations against female employees, and there we see that the body cameras have a clear effect, says Kenny Bungss.