Two Sessions Speaking of the Wind|How can the elderly bridge the "digital divide"?

Lei Jun and Li Yanhong say this

  Sino-Singapore Jingwei Client, March 5 (Feng Fang) With the rapid development of information technology in my country, many elderly people have become "outsiders" in intelligent services.

The Ministry of Civil Affairs predicts that during the "14th Five-Year Plan" period, the nation's elderly population will exceed 300 million, and it will move from mild to moderate aging.

How can the elderly stay behind in the rapid development of the Internet, big data, and artificial intelligence?

How to help the elderly bridge the "digital divide"?

Recently, many NPC deputies and CPPCC members have offered suggestions and suggestions.

  New latitude and longitude in the data map

Promote the ageing of smart products

Establish a standard system

  Don’t know how to use a health code, don’t know how to scan a code to order food...Many elderly people are facing the problem of bridging the “digital divide”.

  Yang Yuanqing, deputy to the National People’s Congress and chairman and CEO of Lenovo Group, said that while digital and intelligent technologies bring convenience to people, they also impact traditional lifestyles. Smart applications such as medical care, payment, and travel do not fully consider the elderly. The actual operability.

He suggested that in terms of products, companies should be encouraged to introduce smart terminal products that are more in line with the needs of the elderly.

  He Xuebin, a representative of the National People's Congress, proposed to introduce incentive policies for smart phone manufacturers to encourage companies to make ageing changes to smart phones so that the elderly can operate smart phones better and more conveniently and enjoy intelligent services.

  In addition, Lei Jun, a representative of the National People's Congress and chairman of Xiaomi Group, said that the current ageability of similar products is uneven, and the ageing adaptation of software and hardware products is not synchronized or matched, which seriously affects the elderly's experience of using smart products.

He suggested that relevant departments formulate overall requirements for smart technology ageing standards, and that the government, enterprises and social groups work together to establish a special standard system.

  Li Yanhong, member of the National Committee of the Chinese People's Political Consultative Conference and Baidu's chairman and CEO, suggested that relevant departments strengthen policy guidance, encourage more smart devices to enter the community, and expand and deepen smart elderly care services.

Guide companies to expand the supply of aging smart devices, and fully popularize artificial intelligence assistants that take voice as the core and combine multi-mode interactions such as eye expressions and gestures, and install them in devices commonly used by the elderly.

Relying on artificial intelligence products and technologies, select communities with more elderly people and higher escort needs to conduct smart elderly care pilots in cities where conditions permit.

  Data map.

Source: Baotu Network

Provide "online + offline" services

Close the manual window without one size fits all

  In addition to the poor experience of using smart products, it is also a big problem for the elderly to handle various types of business in their daily lives.

Many elderly people have difficulties with self-service registration, mobile payment, e-tickets, and scan codes in the areas of medical treatment, consumption, and travel.

  In this regard, Yang Yuanqing proposed that public service departments such as hospitals, stations, and communities provide "online + offline" and do not close manual windows across the board, and retain physical consultation, on-site guidance, and manual services.

He Xuebin suggested that a policy be introduced in the field of medical services, stipulating that all medical service places must retain manual services and cash payment functions.

  It is reported that in November 2020, the General Office of the State Council issued the "Notice on Effectively Solving the Implementation Plan for Elderly People’s Difficulties in Using Intelligent Technology" (hereinafter referred to as the "Notice"), requiring medical care, social security, civil affairs, finance, telecommunications, postal services, letters and visits, and foreign affairs. For high-frequency service matters such as immigration and living payment, offline channels should be retained.

Entity office halls and community comprehensive service facilities should be rationally arranged, equipped with guides, set up on-site reception windows, and give priority to the elderly.

  It is worth noting that Lei Jun, Yang Yuanqing and others are also concerned about the safety of the elderly, and they all recommend that they do a good job in the data security and privacy protection of the elderly.

Wang Xiaochuan, a member of the National Committee of the Chinese People's Political Consultative Conference and CEO of Sogou, also pointed out that the government will ensure safety through monitoring the bottom line, and will resolutely crack down on cyber crimes such as telecom fraud and infringement of personal information against the elderly.

Increase publicity and strengthen supervision

Develop a goal plan

  In addition, many representatives have made suggestions on the publicity, implementation, and supervision of the policy.

  Lei Jun proposed that in the process of building technology suitable for the elderly, we should increase publicity and encourage enterprises and public welfare organizations to develop learning tutorials in a targeted manner.

He also suggested that relevant departments formulate mid- and long-term target plans for technology aging, clarify key construction directions and development stages, increase supporting capital investment, and promote public digital platforms and service systems at all levels to take the lead in completing aging-adaptive transformation.

  He Xuebin suggested to improve policy implementation.

All provinces, municipalities directly under the Central Government, and autonomous regions across the country should establish as soon as possible a work advancement mechanism to "solve the difficulties of the elderly in using intelligent technology".

Grassroots party committees and governments, and departments at all levels should strengthen work coordination and information sharing, and form a work pattern of coordinated advancement, division of labor, and interaction between the top and bottom.

  In addition, strengthen policy supervision.

All regions and departments, especially functional departments related to people’s livelihoods such as medical care, civil affairs, industry and commerce, telecommunications, and transportation, shall promptly track and analyze the implementation of relevant policies and measures involving their regions and departments, and regularly implement policies on all sectors of society. Follow-up supervision of the situation.

  Previously, in the "Notice", the General Office of the State Council put forward the work goal. By the end of 2022, the elderly will enjoy a significant increase in the level of intelligent services, and the convenience will continue to improve. Online and offline services will be more efficient and coordinated to solve the "digital A long-term mechanism for the issue of "gap" is basically established.

  On March 3, at the press conference of the fourth session of the 13th CPPCC National Committee, the spokesperson of the conference Guo Weimin introduced that after the "Notice" was issued by the General Office of the State Council, relevant government departments quickly deployed, and various industries in various regions took action in related fields. The CPPCC members also actively participated in assisting the elderly to integrate into the smart society.

Some public places no longer use the "health code" as the only pass, and can also enter by registering an ID card; some hospitals set up special windows for registration and fees for the elderly to facilitate medical treatment, etc.

Guo Weimin said that the problems faced by the elderly in the age of intelligence are gradually alleviating.

(Zhongxin Jingwei APP)

All rights reserved by Sino-Singapore Jingwei. Without written authorization, no unit or individual may reprint, extract and use it in other ways.