China News Service, Beijing, February 23 (Guo Chaokai, Zhang Ziyang) Establishing a "green channel" for the elderly to apply for licenses, simplifying the process of collecting photos for the elderly, and providing multiple methods of payment for licenses... The reporter learned from the China National Immigration Administration on the 23rd , The bureau focuses on the needs of elderly immigration management services, and from April 1, 2021, it will implement 6 new measures to facilitate elderly entry and exit documents.

　　In order to further strengthen and improve the entry and exit management services for the elderly, relevant units will establish a “green channel” for the elderly to apply for licenses, and set up windows for the elderly and other groups in need of assistance, reducing the waiting time for the elderly, and the elderly can go directly to the exit without an online appointment. The counters in the entry permit hall handle the business, and the reception staff at the counters help the elderly to print the application forms to solve the difficulties of the elderly in filling out the forms.

In addition, relevant units should facilitate the use of self-service equipment for the elderly, strengthen the manual guidance service of self-service equipment in the entry and exit hall, provide services and assistance such as manual consultation and guidance for the elderly, and assist the elderly in using self-service collection and self-service equipment for convenience The elderly enjoy intelligent services.

　　According to reports, in terms of simplifying the collection process of passport photos for senior citizens, those aged 60 and above who apply for ordinary passports, travel permits to and from Hong Kong and Macau, or travel permits to and from Taiwan can directly reuse the photos of entry and exit documents or resident status that have been processed within 5 years. No need to take photos or provide photos on site.

At the same time, relevant units also provide a variety of payment methods for license fees. The entry-exit office provides a variety of license fee payment options such as cash, bank card, and mobile payment, and provides cash payment conversion methods to facilitate payment without mobile phone conditions or bank cards. The elderly pay the fees for the application.

　　In order to improve the online service experience of the elderly, new measures have been taken to upgrade the immigration government service platform, add family and friends agency and other online service functions suitable for the elderly, optimize the operation interface, add large fonts, large button page display, and realize simplified and differentiated customization The operation process is convenient for the elderly to enjoy more convenient online services.

Relevant units have also opened document express service on the government service platform. The Internet government service platform of the Immigration Bureau provides document express delivery, postage payment, and full-course express information inquiry for the elderly and other people through online channels such as website, immigration APP, and third-party platforms. Convenience services.

　　The National Immigration Administration of China stated that the implementation of the six new measures will effectively help the elderly to bridge the "digital divide", making it easier, more labor-saving, time-saving, and trouble-free to apply for entry and exit documents.

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