While MSB has done its accident investigation, investigators at Uppsala Fire Brigade have seen the actual rescue effort.

SVT has in turn seen the report and it appears, among other things, that the pagers for the rescue personnel in Piteå-Älvsbyn did not work.

This is because the server for the alarm computer in Piteå was down.

- We tested the technology the day before and then everything worked as it should.

But sometime from then until the fire, the error occurred, which meant that the SOS center's initial alarm did not go out to us, says Torbjörn Johansson, rescue chief Piteå-Älvsbyn.

SOS operator busy on call

When such a type of error occurs, an error message should bounce back to the SOS center.

According to Johansson, it takes about 20 seconds and then the operator should instead use plan-B and call out the alarm via the radio communication "Rakel".

This was not done - due to an unfortunate circumstance.

Before the error message bounced back, the same operator had time to answer an incoming call.

- It was a security guard who alerted from the fire scene.

But he did not call via 112 and the rescue operator (the operator, editor's note) had to do a long interview and did not pay attention to the error message, says Björn Skoglund, operations specialist at SOS.

Could have been in place 5 minutes earlier

Instead, it was the rescue leader in Piteå-Älvsbyn who perceived the alarm via a text message function and alerted the alarm center to go out on the radio.

- If this chain had not arisen, we might have been at the fire site about 4-5 minutes faster, says Torbjörn Johansson.

In the report that Uppsala Fire Brigade has produced, they do not want to speculate on what this could have done for the extent of the damage.

But they also write "it can not be ruled out that if the alarm had worked as it should, the damage outcome could have been different".

SOS has taken action

When SVT Nyheter Norrbotten talks to SOS, they announce that measures have been taken to prevent similar incidents.

- Right now we are looking at introducing an audible signal when the error message bounces back.

In addition, we have made sure that not only an individual operator sees such a message.

Now more people can see it, says Björn Skoglund, operations specialist at SOS who thinks that the whole chain is incredibly unhappy.