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Frankfurt / Main (dpa) - Thousands of consumers also complained to the financial supervisory authority Bafin about their credit institution or their insurance last year.
The number of complaints and inquiries about credit and financial service providers rose to 9547, according to data from the financial supervisory authority available to the German press agency.
A year earlier it was 8525 and thus significantly less.
According to the information, there were particularly many inquiries about banking products used on a daily basis, such as account management or transfers.
Often it was also about the controversial interest rate adjustment clauses in long-term premium savings contracts.
Many older premium savings contracts contain such clauses, with which credit institutions can unilaterally change the guaranteed interest rate.
According to a ruling by the Federal Court of Justice (BGH), these clauses have been ineffective since 2004.
But there are still arguments about details.
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The number of complaints related to corona restrictions was said to be rather low (105 complaints).
Older consumers, for example, complained about difficulties in carrying out their banking transactions due to the temporary closure of bank branches or branches.
At the same time, the increased use of direct or online banking was partially impaired.
There were also more consumer complaints about insurance.
In 2020, the Financial Supervisory Authority dealt with a total of 8,216 complaints (2019: 7,851).
Accordingly, consumers most frequently complained about the type of claim processing or the amount of insurance benefits.
There were around 200 entries in connection with the corona pandemic.
It was mainly about travel cancellation or business closure insurance.
© dpa-infocom, dpa: 210130-99-231650 / 2